Member Relations Coordinator (Maternity Cover)

Organictrust; Naas; On-site; EUR 35,000 - 45,000; Full time

Job summary

Organictrust in Naas, Co. Kildare, is looking for a Member Relations Coordinator for a 9-month maternity cover. This full-time position involves building strong relationships with members while providing high-quality support.

The ideal candidate will manage member communications, oversee outreach initiatives, and contribute to the organization’s annual magazine and charity partnerships. Previous experience in client support, excellent communication skills, and proficiency in IT software are essential.

Qualifications

• Previous experience in a similar member relations or client support role.
• Ability to communicate across all levels of the organization.
• Excellent time-management skills and attention to detail.

Responsibilities

• Act as the primary support contact for members.
• Lead the planning and delivery of quarterly member webinars.
• Manage annual charity partnership activities.

Skills

Member relations experience

Excellent communication skills

Organizational skills

Problem-solving skills

Technical knowledge of organic standards

Tools

Relevant IT software

Job description

Member Relations Coordinator (Maternity Cover)

The company wishes to recruit a Member Relations Coordinator to cover the maternity leave of the Member Relations and Communications Manager and report directly to the CEO.

The Organic Trust is seeking a candidate for fixed‑term maternity leave cover on a 9‑month basis. This role will build strong relationships with members, ensuring they feel supported, valued, and connected to the wider organic community.

Member Support

• Act as the primary support contact for members, providing high‑standard support, empathy, guidance and problem‑solving while building trusted, long‑term relationships.
• Maintain and update the OT Producer Member Benefit Pack.
• Identify all existing benefits for members and maintain collaborations with private and public enterprises to help realise these benefits.
• Develop and enhance information and support resources to assist members throughout their journey, including application, renewal, certification and ongoing learning.
• Identify, develop and nurture annual brand ambassador relationships within the Organic Trust membership and the wider organic community.
• Lead the planning and delivery of our quarterly member webinar series, including scheduling, sourcing engaging speakers, developing relevant content and collaborating with the Communications Specialist.

Member Recruitment & Onboarding

• Identify and liaise with prospective members of various enterprises to promote organic conversion.
• Undertake proactive outreach and recruitment activities, engaging directly with businesses, organisations and individuals.
• Work closely with the OT teams to develop concise user‑friendly application material for both online and hard copy formats.
• Develop and provide a series of “how to” videos on form completion and supporting documentation requirements.

Communications

• Work with the Communications Specialist to coordinate key organisational initiatives such as the Ploughing Championships, Tullamore Show, OT farm walks and webinars.
• Contribute to the quarterly membership newsletter and annual magazine (Clover).
• Manage our annual charity partnership, from selection through to planning and delivery of activities that create a positive impact for both organisations, while driving awareness, engagement and fundraising outcomes.
• Support the wider member relations function by contributing to additional tasks and projects as required.

Skills / Experience Required

• Previous experience in a similar member relations or client support role, preferably within the organic sector.
• Technical knowledge of organic standards is beneficial.
• Excellent communication and interpersonal skills, with the ability to communicate across all levels of the organisation and agri‑food sector.
• Highly organised with excellent time‑management skills and strong attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem‑solving and decision‑making skills.
• Proficiency in using relevant IT software.

Location & Application

This is a full‑time, fixed‑term 9‑month maternity cover contract (Monday to Friday). The successful applicant will work primarily from the company’s head office in Naas, Co. Kildare, with some travel required. Flexible working arrangements can be considered.

Please forward curriculum vitae to [e-mail].