Meeting Events & Reservations Agent

Dalata Hotel Group plc; Dublin; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Free meals

50% Off F&B in all properties

€60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day (up to 5)

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events & recognition

Job summary

The Samuel Hotel in Dublin is seeking a proactive Meetings & Events Co-Ordinator to grow our room sales and manage client accounts. You will handle inquiries, issue quotations, and progress contracts while coordinating with the Reservations team and other departments.

Reporting to the Meetings & Events Manager, you will maintain accurate records, monitor competitors, and provide regular performance reports.

Qualifications

• 1-year prior event sales, reservations or reception experience is advantageous.
• Experience with Opera System is advantageous.
• Experience within the hospitality industry is advantageous.
• Experience working with customers.
• Excellent command of the English language.

Responsibilities

• Handle inquiries related to Meetings & Events through telephone, email, and web platforms.
• Complete inquiry forms and send quotations, followed by contracts for each business opportunity.
• Accurately process, distribute, record, and file all sales correspondence, including contracts, quotations, confirmations, and cancellations, and ensure appropriate follow-up.
• Meet all client needs and manage accounts for all meeting room and event clients.
• Post all meeting room charges and issue receipts to clients.
• Monitor competitor meeting room offerings.
• Conduct weekly telesales to acquire new business opportunities.
• Manage and maintain up-to-date databases.
• Provide weekly and monthly reports on account performance and general activity.
• Act as the Health and Safety representative for the sales office during monthly meetings.
• Demonstrated excellent organizational skills and attention to detail.
• Assist Reservations Department with Bookings.
• Experience with Opera System is desirable but not essential.

Skills

Event sales

Reservations

Customer service

Interpersonal skills

Organizational skills

Tools

Opera System

Job description

Meeting & Events Co-Ordinator

Kickstart your career with us at The Samuel Hotel! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Reporting directly to the Meetings & Events Manager, you will be responsible for maximising the sales potential and achieving the meeting room sales budget of the hotel.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job:

• Handle inquiries related to Meetings & Events through telephone, email, and web platforms.
• Complete inquiry forms and send quotations, followed by contracts for each business opportunity.
• Accurately process, distribute, record, and file all sales correspondence, including contracts, quotations, confirmations, and cancellations, and ensure appropriate follow-up.
• Meet all client needs and manage accounts for all meeting room and event clients.
• Post all meeting room charges and issue receipts to clients.
• Monitor competitor meeting room offerings.
• Conduct weekly telesales to acquire new business opportunities.
• Manage and maintain up-to-date databases.
• Provide weekly and monthly reports on account performance and general activity.
• Act as the Health and Safety representative for the sales office during monthly meetings.
• Demonstrated excellent organizational skills and attention to detail.
• Assist Reservations Department with Bookings
• Experience with the Opera System is desirable but not essential.

What You Will Need:

• 1-year previous event sales, reservations or reception experience in a hotel or venue is advantageous but not essential
• Experience with Opera System is advantageous but not essential
• Experience within the hospitality industry is advantageous but not essential
• Experience working with customers
• An excellent commandof the English language
• Possess the ability to see an opportunity and act on it to secure revenue for the Hotel
• Strong selling and interpersonal skills

About Us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.