Market Support Specialist

Bank of America; Dún Laoghaire-Rathdown; On-site; EUR 60,000 - 80,000; Full time

Job summary

Bank of America is hiring a Market Support Specialist - Corporate Actions in Dublin. This role sits in Asset Services and focuses on voluntary corporate action elections, servicing clients and coordinating with London, US, and Asia teams to manage events lifecycle.

The role requires strong knowledge of banking/financial services, experience with corporate actions, and the ability to manage tight deadlines while delivering high-quality client service.

Qualifications

• Knowledge of Banking / Financial services industry.
• Dividend or corporate actions experience ideally.
• Ability to work under pressure and to tight deadlines and to work as part of a team.
• Client Service Experience - excellent communication skills, both written and verbal.
• Change Management - Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Ability to escape issues and manage risk.
• Attention to detail.
• Problem-solving skill.

Responsibilities

• Understand & correctly interpret information on corporate action events received from various data sources.
• Reconcile positions and accurately process events completed on the key processing date.
• Build relationships with key stakeholders, including trading desks.
• Client Service - With internal stakeholders and directly with some key clients.
• Review team processes and identify focus areas for potential improvement.
• Maintain risk within the levels set by the management team.
• Support the corporate actions function within EMEA markets across multiple lines of business.

Skills

Banking/Financial services knowledge

Dividend/corporate actions experience

Under pressure/deadlines

Client service excellence

Change management

Risk management

Attention to detail

Problem-solving

Job description

Job Title: Market Support Specialist - Corporate Actions

Corporate Title: Assistant Vice President

Location: Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Role Description:

An exciting opportunity has become available within the Asset Services department. The department is responsible for Voluntary Corporate Action elections within EMEA markets, client service and change management. London Asset Services is a globally aligned function reporting to the Global Head of Asset Services. The department works closely with colleagues in London, US, and Asia Asset Services. Asset Services play an important role in the life cycle of a trade and they work closely with other Operational teams and external parties to ensure risk on corporate actions is dealt with effectively. This role offers direct interactions with a variety of different lines of business (including Prime Broker, Equity Trading, Swaps, Stock Loan and Custody) and as such the ability to build and retain good relationships with these stakeholders is important.

Responsibilities:

• Understand & correctly interpret information on corporate action events received from various data sources

• Reconcile positions and accurately process events completed on the key processing date

• Build relationships with key stakeholders, including trading desks

• Client Service - With internal stakeholders and directly with some key clients.

• Review team processes and identify focus areas for potential improvement

• Maintain risk within the levels set by the management team

• What we are looking for:

• Knowledge of Banking / Financial services industry

• Dividend or corporate actions experience ideally

• Ability to work under pressure and to tight deadlines and to work as part of a team

• Client Service Experience - excellent communication skills, both written and verbal

• Change Management - Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Ability to escape issues and manage risk

Skills:

• Knowledge of Banking / Financial services industry

• Dividend or corporate actions experience ideally

• Ability to work under pressure and to tight deadlines and to work as part of a team

• Client Service Experience - excellent communication skills, both written and verbal

• Change Management - Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Ability to escape issues and manage risk

• Attention to detail

• Problem-solving skill

Other Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.