Manufacturing Operations Support Manager

Grifols Shared Services North America, Inc; Ireland; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Group pension

Private medical insurance

Education allowance

Wellness activities

Career development

Job summary

Grifols Shared Services North America, Inc. is seeking a Technical Support Manager to lead a team of operational specialists supporting manufacturing operations.

You will oversee deviations, CAPAs, change controls, documentation, QRM activities and cross-functional projects, ensuring on-time closure and compliance with cGMP and regulatory requirements. You will provide strategic direction, resource planning and performance management for the operations support function, driving continuous

Qualifications

• Bachelor's degree in Science, Engineering or related discipline.
• Bachelors or higher with 5–8 years in GMP manufacturing or equivalent.
• Experience leading or supervising teams and driving compliance with quality systems.

Responsibilities

• Lead, coach, and develop the Operational Specialist team with resource planning and training compliance.
• Oversee deviations, CAPAs, change controls, risk assessments, documentation management, investigations and audit readiness.
• Drive continuous improvement initiatives and cross-functional projects to achieve KPI targets.
• Collaborate with Quality, Manufacturing, Engineering, and Supply Chain to ensure compliance and timely delivery of objectives.

Skills

Leadership

GMP knowledge

Quality systems

Problem-solving

Communication

Cross-functional collaboration

Education

Bachelor's degree in Science/Engineering or related discipline

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

At Grifols, we believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

Position Summary:

Reporting to the Manufacturing Director, the Technical support Manager leads a team of operational specialists responsible for ensuring robust day‑to‑day support of manufacturing operations. This includes oversight of deviations, CAPAs, change controls, document updates, Quality Risk Management (QRM) activities, and cross‑functional projects.

The Manager ensures that all operational support processes are executed in compliance with cGMP, regulatory requirements, safety standards, and internal quality systems. This role provides strategic direction, resource planning, and performance management for the operational support function while driving continuous improvement and operational excellence. This role is directly accountable for on time closure of these activities.

What you will be doing:

• Lead, coach, and develop the Operational Specialist team while ensuring effective resource planning, training compliance, and high performance.
• Oversee quality systems activities, including deviations, CAPAs, change controls, risk assessments, documentation management, investigations, and audit readiness.
• Support manufacturing operations by ensuring compliance, reviewing records, managing training programs, supporting tech transfers, start‑up activities, and commercial production.
• Drive continuous improvement and operational excellence initiatives through cross‑functional projects, process optimization, KPI monitoring, and problem‑solving methodologies.
• Collaborate closely with Quality, Manufacturing, Engineering, Supply Chain, contractors, and vendors to ensure compliance, operational efficiency, and successful delivery of business objectives.

Who You Will Be?

• Bachelor's degree in Science, Engineering, or a related discipline; advanced degree preferred.
• 5‑8 years of experience in GMP manufacturing, quality systems, operational support, or a related regulated environment.
• Previous leadership or supervisory experience, with the ability to coach, develop, and motivate teams.
• Strong knowledge of cGMP requirements and quality systems, including deviations, CAPAs, change controls, and quality risk management.
• Proven ability to manage multiple priorities, drive continuous improvement initiatives, and deliver results in a fast‑paced environment.
• Excellent communication, problem‑solving, stakeholder management, and decision‑making skills.
• Collaborative and proactive mindset, with the ability to work effectively across Quality, Manufacturing, Engineering, and Supply Chain functions.
• Demonstrated commitment to quality, compliance, and operational excellence.

What We Offer?

• Highly competitive salary.
• Group pension scheme - Contribution rates are (3%/ 5%/ 7%) and company will match.
• Private Medical Insurance for the employee.
• Ongoing opportunities for career development in a rapidly expanding work environment.
• Succession planning and internal promotions.
• Education allowance.
• Wellness activities - Social activities eg. Padel, Summer Events.

Learn more about Grifols ( ID:

Type:

Regular Full-Time

Job Category:

Manufacturing