Manager, Transfer Agency (Finance and Banking Services)

Northern Trust; Limerick; On-site; EUR 70,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Settlements Team Manager in Limerick, Ireland, to lead a multi-location team responsible for Transfer Agency Payment Activities. This role involves operational leadership, ensuring compliance with regulations, and maintaining service delivery across teams.

The ideal candidate will have extensive management experience in Transfer Agency operations, strong problem-solving skills, and the ability to develop team capabilities. This position ties closely to client satisfaction and operational risk management efforts.

Qualifications

• Thorough understanding of funds administration and Transfer Agency operations.
• Significant track record in a management role.
• Excellent understanding of IT platforms associated with the function.

Responsibilities

• Lead a multi-location team overseeing Transfer Agency Payment Activities.
• Ensure all investor transactions are executed accurately and timely.
• Develop and monitor team goals and set short-term priorities.
• Attend client meetings and contribute to presentations.
• Ensure incident reporting and audit readiness.

Skills

Management skills

Communication skills

Leadership ability

Problem solving

Risk management

Organisational skills

Planning ability

Client servicing

Analytical skills

Education

Experience in Transfer Agency/Shareholder Services

Job description

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889.

Role

Reporting to the Ireland Transfer Agency Reconciliations, Settlements and Banking Services Manager, the Settlements Team Manager will lead a multi‑location team responsible for the end‑to‑end oversight of Transfer Agency Payment Activities, ensuring all investor transactions are executed accurately within strict deadlines and in full compliance with regulatory, client and internal control requirements.

The role provides operational leadership across Ireland and offshore teams with accountability for risk, controls, service delivery and continuous improvement.

Principal Responsibilities

• Responsible for the day‑to‑day delivery of payment processing in adherence with Anti‑Money Laundering/Data Protection and Regulatory Reporting standards
• Ensure all payments are completed accurately and within defined currency and cut‑off deadlines
• Oversee daily processing, queues and exceptions
• Drive adherence to client SLAs and internal KPIs
• Develop and monitor goals, allocate assignments, set short‑term priorities and ensure timely completion of work
• Maintain clear communication between Ireland teams and Indian counterparts, keeping India partners updated on projects and changes
• Provide technical expertise for new accounts/funds and oversee new accounts on an ongoing basis to meet client needs
• Assist clients and partners with complex problem resolution and consult on effective solutions
• Develop and enhance procedures for new situations, ensuring staff adherence
• Prepare daily, weekly and monthly management reports and analyze data
• Review work for accuracy, communicate errors and guide corrective actions
• Maintain technical knowledge of operations and related functions
• Perform operational activities when volume or absence warrants
• Ensure incident reporting is completed within required deadlines and implement preventative measures
• Analyze errors and near misses to eliminate trends
• Attend client meetings and contribute to presentations
• Keep Accounts Servicing losses to a minimum
• Own and manage operational risk events, escalations and remediation actions
• Lead audit readiness and represent Settlements during audits to secure a pass rating

Skills / Experience

• Thorough understanding of the funds administration business and day‑to‑day Transfer Agency operations
• Significant track record in a management role within Transfer Agency/Shareholder Services
• Proven people management and change management skills
• Knowledge of the legal and regulatory environment for procedure and policy development
• Demonstrated leadership, team‑building and motivational ability
• Excellent communication, presentation and client‑servicing skills
• Ability to lead and manage projects and system development as required
• Provide training and coaching to team members when needed
• Concern for quality, adherence to standards and promotion of best practices
• Excellent understanding of effective risk management
• Ability to work under pressure and meet challenging deadlines
• Thorough understanding of IT platforms, software systems and interfaces associated with the function
• Understanding of banking requirements
• Effective verbal reasoning and numeric skills
• Excellent planning and organisational skills

Core Competencies

• Interpersonal (relationship building, respectful, problem solving)
• Communication (listening, oral, information sharing, written)
• Self‑management (adaptability, integrity, learning, trust building)
• Motivation (result‑seeking closure)
• Thinking (decision making, idea generation, inclusion, problem solving)
• Organisational knowledge (current knowledge, understanding)
• Client service and quality (relationship building, client satisfaction)
• Administration (coordination, execution, planning, time management)
• Leadership (direction, idea generation, knowledge sharing, team recognition)

Accountabilities

• Employees must comply with the regulatory regime applicable to Northern Trust as appropriate to the role.
• Employees are expected to exercise due care and diligence, ensuring the areas of responsibility are organised and controlled.
• Employees must observe proper standards of market, business and personal conduct, demonstrating integrity in execution of duties.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].