Manager, Transfer Agency

Dormont Manufacturing Co; Limerick; On-site; EUR 60,000 - 80,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Settlements Team Manager based in Limerick, Ireland. The role involves overseeing Transfer Agency Payment Activities and ensuring all transactions are executed accurately and compliant with all regulations.

Key responsibilities include driving service delivery, managing a multi-location team, and preparing analytical reports. The ideal candidate will have extensive experience in Transfer Agency operations and proven management skills. Excellent communication and the ability to lead under pressure are essential.

Qualifications

• Thorough understanding of the funds administration business and day-to-day Transfer Agency operations.
• Significant track record in a management role within a Transfer Agency or Shareholder Services function.
• Demonstrated leadership and team-building qualities.

Responsibilities

• Lead the Settlements team managing Transfer Agency Payment Activities.
• Ensure compliance with regulatory, client, and internal control requirements.
• Drive adherence to client SLAs and internal KPIs.
• Oversee processing queues and exceptions.

Skills

Management of Transfer Agency operations

People management

Change management

Excellent communication

Risk management

Project management

Organizational skills

Job description

Role

Reporting to the Ireland Transfer Agency Reconciliations, Settlements and Banking Services Manager, the Settlements team Manager will lead a multi‑location team responsible for the end‑to‑end oversight of Transfer Agency Payment Activities, ensuring all investor transactions are executed accurately within strict deadlines and in full compliance with regulatory, client and internal control requirements.

The role provides operational leadership across Ireland and offshore teams with accountability for risk, controls, service delivery and continuous improvement.

Principal Responsibilities

• Responsible for the day‑to‑day delivery of payment processing in adherence with Anti‑Money Laundering/Data Protection and Regulatory Reporting standards.
• Ensure all payments are completed accurately and within defined currency and cut‑off deadlines.
• Oversee daily processing, queues and exceptions.
• Drive adherence to client SLAs and internal KPIs.
• Develop goals, prepare and monitor schedule of assignments to ensure tasks are completed within established time‑frames, organise team workload, set short‑term priorities and monitor all activities.
• Ensure excellent communication between Ireland teams and counterparts in India, keeping India partners updated on all projects/changes and involving them in planning and decision‑making.
• Provide technical expertise for new accounts/funds and oversee them on an ongoing basis to ensure client needs are met.
• Assist clients and partners with complex problem resolution, consulting on effective ways to meet client needs or appropriate methods to resolve errors.
• Develop procedures for effective handling of new situations, ensuring operating procedures are established and staff adhere to them; enhance current procedures to improve productivity.
• Prepare daily/weekly/monthly management reports, gathering, compiling and analysing data.
• Review work for accuracy, ensure teams adhere to client specifications, communicate directly to staff on errors or processes in need of improvement, and direct staff on appropriate actions.
• Maintain technical knowledge of operations and how they relate to other operating areas.
• Perform operational activities where volume or absence warrants.
• Ensure all incident reporting is completed within required deadlines to a high standard, identify and implement preventative measures, and update procedures accordingly.
• Constantly analyse errors and near misses to eliminate trends.
• Attend client meetings and participate in preparation and presentations to clients.
• Keep accounts servicing losses to a minimum.
• Own and manage operational risk events, escalations and remediation actions.
• Lead audit readiness and represent Settlements during audits.
• Ensure a pass rating in all audits.

Skills / Experience

• A thorough understanding of the funds administration business and day‑to‑day Transfer Agency operations.
• Significant track record in a management role within a Transfer Agency or Shareholder Services function.
• Proven people management and change management skills.
• Knowledge of the legal and regulatory environment to develop procedures and policies.
• Demonstrated leadership and team‑building qualities and the ability to motivate a team.
• Excellent communication, first‑class presentation and internal and external client‑servicing skills.
• Ability to lead and manage projects and system development as required.
• Provide training and coaching to team members as needed.
• Concern for quality, adherence to standards and procedures and promotion of best practices.
• Excellent understanding of effective risk management.
• Ability to work under pressure and meet challenging deadlines.
• Thorough understanding of the variety of IT platforms, software systems and interfaces associated with the function.
• Understanding of banking requirements.
• Effective verbal reasoning and numeric skills.
• Excellent planning and organisational skills.

Core Competencies

• Interpersonal: relationship building, respectful communication, problem solving and understanding.
• Communication: listening skills, oral communication, information sharing and written communication.
• Self‑management: adaptability, integrity, learning and trust building.
• Motivation: closure and result seeking.
• Thinking: decision making, idea generation, inclusion and problem solving.
• Organisational Knowledge: current knowledge, understanding of knowledge.
• Client Service and Quality: quality, relationship building and client satisfaction.
• Administration: coordination, execution, planning and time management.
• Leadership: direction, idea generation, knowledge sharing and team recognition.

Accountabilities

• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the role.
• Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].