Manager, Relationship Managers (EMEA)

Rozgoo; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Fin, the AI Customer Agent company, is seeking a sales leader to build and scale a high-performing Relationship Manager team across the EMEA region, focused on selling SaaS and AI solutions to mid-market and enterprise customers.

You will own revenue, renewals, and expansion, establish forecasting discipline, and partner with Product, Enablement, RevOps and Marketing to translate AI capabilities into clear client narratives.

Qualifications

• 5+ years of Sales Management experience.
• Experience selling SaaS or AI solutions in a quota-carrying environment.

Responsibilities

• Lead and develop an AI-fluent RM team.
• Hire, onboard, and coach Relationship Managers for the EMEA region.
• Develop and coach Relationship Managers to drive expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.
• Inspire high standards of performance, accountability, and customer focus.
• Own your team’s revenue, renewals, and pipeline generation.
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale.
• Ensure CRM hygiene and adherence to sales processes.
• Balance near-term execution with long-term team development and business health.
• Lead multi-threaded expansion strategies across accounts."],
• CoT_job_summary_short
• COMPANY NAME: FinKEY POINTS: AI-driven sales leadership, grow EMEA RM team, renewals and expansion
• job_summary_short":"<p>Fin, the AI Customer Agent company, is seeking a sales leader to build and scale a high-performing Relationship Manager team across the EMEA region, focused on selling SaaS and AI solutions to mid-market and enterprise customers. </p><p>You will own revenue, renewals, and expansion, establish forecasting discipline, and partner with Product, Enablement, RevOps and Marketing to translate AI capabilities into compelling client narratives. Join Fin to shape how AI-driven customer journeys are monetized and to drive long-term customer value in a fast-growing, innovative environment.</p>"
• contract_type2
• fulltime
• location_type
• on site
• remote_scope":null,

Skills

Sales leadership

SaaS / AI sales

Job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.

We’re looking for a sales leader to build, scale, and evolve a team of Relationship Managers selling into key continental European markets. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.

You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey, from traditionalist to pioneer. Your main objective is to own and drive the performance of the customer segment, with accountability for growth, retention, and long-term customer value.

What will I be doing?

Lead and develop an AI-fluent RM team

• Hire, onboard, and coach Relationship Managers for the EMEA region.
• Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.
• Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve.
• Inspire high standards of performance, accountability, and customer focus.

Own the business and deliver results

• Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
• Establish strong forecasting discipline, deal inspection, and operational rigor at scale
• Ensure consistent CRM hygiene and adherence to sales process and methodology
• Balance near-term execution with long-term team development and business health
• Lead multi-threaded expansion strategies across accounts

Enable modern, value-based and technical selling

• Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin
• Build business cases for AI adoption tied to efficiency, cost savings, and growth
• Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives
• Raise the bar on technical credibility and commercial rigor across the team
• Identify and unlock cross-sell and expansion opportunities
• Drive larger, strategic renewals and upsell motions

Partner cross-functionally and shape the org

• Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes
• Surface customer insights related to AI adoption, objections, and success patterns
• Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves
• Navigate complex buying groups and stakeholder alignment

What skills do I need?

Required

• 5+ years Sales Management experience
• Experience selling SaaS or AI solutions in a quota-carrying environ