Mall Concierge

REVUP PROSERVICES PTE. LTD.; Dublin; On-site; EUR 25,000 - 35,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a customer service-oriented team member to manage the information counter and professionally handle inquiries, feedback, and complaints with courteous service.

You will adhere to SOPs, assist in promotions, and support loyalty programs while promoting a customer-centric culture. In this role, you will work rotating shifts including weekends and public holidays, ensuring excellent service and smooth counter operations within the team.

Qualifications

• Frontline customer service experience is required.
• Willingness to work rotating shifts including weekends and public holidays.

Responsibilities

• Manage the Information Counter and handle customer enquiries, feedback, and complaints with courtesy and service orientation.
• Follow SOPs for housekeeping, opening/closing duties, stock-taking, and counter operations.
• Assist in promotions such as redemptions, lucky draws, and contests.
• Support loyalty programmes by promoting membership, registering customers, and handling parking/voucher redemptions.
• Foster a customer-centric service culture while maintaining operational excellence individually and with the team.
• Perform additional duties as assigned by the manager.

Skills

Frontline CS

Shift work

Job description

Duties:

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.


• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.


• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.


• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.


• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.


• Perform additional duties as assigned by the manager.

Requirements:

• Able to commit to rotating shifts including weekends and public holidays


• Prior frontline customer service experience