Concierge / Receptionist

REVUP PROSERVICES PTE. LTD.; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Dublin is seeking a proactive information-counter agent to deliver courteous, professional customer service and handle inquiries, feedback and complaints with care.

You will follow SOPs, assist with housekeeping, opening/closing duties, stock-taking and counter operations. The role requires rotating shifts including weekends and public holidays, plus involvement in promotions and loyalty programmes, membership registrations, parking and voucher redemptions.

Qualifications

• Willing to work rotating shifts, including weekends and public holidays.
• Experience in frontline customer service.

Responsibilities

• Manage the Information Counter and handle customer enquiries, feedback and complaints.
• Adhere to SOPs including housekeeping, opening/closing duties, stock-taking and counter operations.
• Assist in promotional activities such as redemptions, lucky draws, and contests.
• Support loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.
• Promote a customer-centric service culture while maintaining operational excellence.
• Perform additional duties as assigned by the manager.

Skills

Frontline customer service

Communication

Job description

Duties:

• Manage the Information Counter and professionally handle customer enquiries, feedback, and complaints with a courteous and service-oriented approach.


• Adhere to standard operating procedures, including housekeeping, opening and closing duties, stock-taking, and counter operations.


• Assist in the execution of promotional activities such as redemptions, lucky draws, and contests.


• Support the implementation of loyalty programmes by promoting membership, registering customers, and managing parking and voucher redemptions.


• Promote a customer-centric service culture while maintaining operational excellence individually and within the team.


• Perform additional duties as assigned by the manager.

Requirements:

• Able to commit to rotating shifts including weekends and public holidays


• Prior frontline customer service experience