MAC Cosmetics, Counter Manager. Dublin Airport . 37.5 hours 5 days per week

Estée Lauder Companies; Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

The Estee Lauder Companies Inc. is seeking a dynamic Counter Manager in Dublin to lead and coach a team of Sales Associates. You will drive sales, customer service and store operations, acting as CEO of your counter with full accountability for business planning and execution.

You will recruit, coach and retain customers through targeted events, CRM excellence and leadership of a high-performing team. This role offers clear career progression and a competitive remuneration package within

Qualifications

• Retail leadership experience with a track record of sales and service delivery.
• Strong interpersonal and communication skills with customers and staff.
• Ability to drive results through coaching and performance management.
• Experience in strategic planning, events and customer relationship activities.
• Proficiency with basic computer tools including Excel for reporting.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
• Drive exceptional customer relationship management and lead a high performing team.
• Monitor performance, provide feedback and support staff development and succession.
• Collaborate with store leadership on planning, budgets and resources.

Skills

Retail sales experience

Team leadership

Customer service excellence

Results oriented

Effective communication

MS Excel / data basics

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self starter with a flair for business planning and the passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tactGuides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel