Logistics Operations Support Specialist

FedEx; Shannon Municipal District; On-site; EUR 14,000 - 21,000; Part time

Benefits offered by this job

Training to get you started and on-the

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Express Ireland Limited is seeking an Operations Support Agent to join our team at our Shannon site. You will handle customer calls related to shipment inquiries, ensure on-time delivery, and support data entry in our tracking system.

We offer comprehensive training, development resources, and a broad benefits program designed to support you and your family. This role is ideal for someone who thrives in a fast-paced logistics environment and values strong teamwork.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries
• Checking and investigating failed shipments or collections and reallocating for next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and regulatory requirements

Skills

Effective communication

Time management

Customer service mindset

Job description

FedEx Express Ireland Limited is seeking an Operations Support Agent to join our team at our Shannon site. You will handle customer calls related to shipment inquiries, ensure on-time delivery, and support data entry in our tracking system.

We offer comprehensive training, development resources, and a broad benefits program designed to support you and your family. This role is ideal for someone who thrives in a fast-paced logistics environment and values strong teamwork.