Logistics Associate - Apprenticeship

SOUTH COAST LOGISTICS LIMITED; Fermoy; On-site; EUR 14,000 - 23,000; Full time

Benefits offered by this job

Earn while you Learn

Mentorship by experienced pros

Career progression opportunities

Job summary

SOUTH COAST LOGISTICS LIMITED is seeking a Logistics Apprentice to learn key elements of logistics and transport, supporting a dedicated customer list with admin tasks and coordinated deliveries. You will work with mentors to gain practical experience and build towards becoming a key account administrator.

You will develop problem solving, planning, and communication skills while using Word/Excel, and you’ll earn while you learn within a structured apprenticeship pathway.

Qualifications

• Level 6 qualification (or equivalent) in Business, Logistics and Distribution or Supply Chain Management.
• Must learn and operate within the industry-recognised apprenticeship framework.
• Proficient in Microsoft Word and Excel for admin and reporting.
• Excellent problem solving and communication skills to support customers.
• Ability to work under pressure and use own initiative daily.

Responsibilities

• First point of contact for a dedicated list of key customers and provide admin support.
• Liaise with transport planners to schedule deliveries and inform customers of changes.
• Assist customers with requests and ensure timely, accurate responses.
• Confirm delivery details and issue relevant paperwork; update planning sheets.
• Ensure costs and charges are issued promptly and paperwork is complete.
• Monitor progress of key customer jobs and report delays to the customer.
• Attend meetings and contribute to weekly/monthly reports for the Operations Director.

Skills

Problem Solving

Planning & Organisation

Communication & Telephone skills

Administrative & Customer Service

Microsoft Word/Excel

Education

Level 6 qualification (Business, Logistics & Distribution / Supply Chain Management)

Tools

Microsoft Word

Microsoft Excel

Job description

Map Share/Print

Mon – Fri, 8.30am to 5:30pm

One day paid in college (MTU Cork)

Job Description

The main purpose of the job/apprenticeship: To learn and understand the key elements of Logistics and Transport within South Coast. Using the knowledge gained from your industry recognised apprenticeship and your practical working experience gained from your mentor, you will use this to become an accomplished Key Account Administrator and become an integral part of South Coast’s operation and journey forward.

Key Tasks of a Logistics Apprentice

You will be given training and support to enable you to be fully proficient in the below:

• First point of contact and provide administrative support to a dedicated list of key customers
• Liaise with transport planners to schedule deliveries. Advise customers as quickly as possible of any changes to delivery schedule including potential delays
• Assist customers with specific requests and queries, ensuring a timely and accurate response to all queries
• Confirm delivery details for previous day’s deliveries and issue relevant paperwork/reports in accordance with agreed customers timeframes, update stratum accordingly
• Ensure that all additional costs and charges are issued to customers in a timely and prescribed manner
• Ensure attention to detail on all reports and communication issued
• Ensure that any discrepancies in job notes or instructions are rectified on transport templates
• Upload customer jobs to our system in advance and ensure all specific requests are included on the job details. Update weekly planning sheets accordingly
• Ensure that drivers have all relevant paperwork for customer loads
• Monitor progress of key customer jobs on a daily basis and report delays or other issues to customer in a timely manner
• Ensure that Operations Director is kept abreast of any customer issues or concerns

Strive for continuous improvement, efficiency and streamlining of planning operations

Always providing the highest standards of customer service in line with company values

Identify and highlight to management any potential improvement opportunities

Attend operational and other meetings as required by management

Undertake any other reasonable work as required

Provide inputs into weekly and monthly reports for issue to Operations Director

Skills and Requirements

• Excellent Problem Solving, Planning and Organising skills
• Excellent Communication/Telephone skills
• Strong administrative and customer service skills
• Ability to work under pressure using own initiative
• Proficient in Microsoft Word/Excel

Benefits

• Earn whilst you Learn – You will be paid a competitive salary whilst receiving mentorship from experienced professionals in the industry and whilst completing an industry recognised apprenticeship
• Become part of a Company that invests in you. As long as you show the desire to learn and the work ethic to progress, there will be opportunities within South Coast

Note

As part of the national apprenticeship system, there are formal requirements for approval of an employer's suitability to train apprentices and for registration of apprentices. Advertising on this site does not guarantee that Employers are approved to recruit and train for apprenticeship positions.

Sector

• transportation and storage

Career Level

• Not Required

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 0
• Minimum Qualification: Level 6 (incl Higher Advanced Certificate & National Craft Certificate) OR Business, Logistics and Distribution, Supply Chain Management

Desirable

• Ability Skills: Communications, Manual
• Competency Skills: Flexibility, Initiative, Time Management, Working on own Initiative