LLM-Powered Support Platform Engineer

Webhosting; Dublin; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Pension benefits with employer match

Flexible paid time off

Free lunch and snacks

Employee assistance program

Job summary

Squarespace is seeking a Systems Technologist in Dublin to weave AI into our customer support. You will own AI logic, custom tools, and integrations driving efficiency for agents and improving the customer experience, from chatbot to internal automations.

Role emphasizes hands-on, end-to-end systems thinking with collaboration across Operations and Product teams, including live production impact and fast iteration.

Qualifications

• Experience integrating AI tooling into customer support workflows.
• Proven ability to build and maintain integrations and custom tooling.
• Familiarity with Zendesk platform and APIs.
• Knowledge of data flows between front-end and back-end services.

Responsibilities

• Build and maintain custom Zendesk Apps for agent visibility.
• Own the AI chatbot configuration with API scripting and flows.
• Connect support tools to internal systems and third parties.
• Define production readiness and quality checks for deployments.

Skills

AI tooling

LLM integration

API scripting

JSON parsing

Workflow automation

Zendesk Apps

Internal tooling

Data flows

Tools

Zendesk Apps

Assembled AI chatbot

Slack

Jira

Job description

Squarespace is seeking a Systems Technologist in Dublin to weave AI into our customer support. You will own AI logic, custom tools, and integrations driving efficiency for agents and improving the customer experience, from chatbot to internal automations.

Role emphasizes hands-on, end-to-end systems thinking with collaboration across Operations and Product teams, including live production impact and fast iteration.