Life Sciences Client Success Lead

SGS; Ringaskiddy; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Annual Bonus Scheme

Job summary

SGS is seeking a Client Services Specialist in Ireland to manage key client relationships and lead the end-to-end delivery of testing and certification projects. You will coordinate quotations, contracts, onboarding, and communications between clients and laboratory operations to ensure timelines and quality standards are met.

The role emphasizes client satisfaction, revenue growth, and opportunities for account expansion within a regulated environment.

Qualifications

• Science graduate degree in Chemistry, Pharmacy or equivalent.
• 3–5 years in analytical testing, QA, lab operations or client-facing pharma services.
• Experience managing customer relationships in a regulated industry.
• Understanding of pharmaceutical development, release testing, stability testing or microbiology services.

Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Manage customer queries, service issues, and ensure a high level of client satisfaction.
• Prepare quotations, proposals, and contracts in line with customer requirements and business objectives.
• Coordinate the onboarding of new clients, projects, and products into laboratory operations.
• Act as the link between customers and laboratory teams, providing regular updates on project progress and testing activities.
• Monitor project timelines, turnaround times, and ensure customer expectations are effectively managed.
• Lead client business reviews, governance activities, and continuous improvement initiatives.
• Support customer audits, technical discussions, and site visits.
• Collaborate with operational teams to ensure customer commitments and service levels are achieved.
• Forecast customer demand and support capacity planning activities.
• Identify opportunities for account growth through cross-selling, upselling, and new service offerings.
• Maintain accurate customer, quotation, contract, and pipeline information within Salesforce.
• Support business development activities, customer engagement events, and revenue growth objectives.
• Ensure compliance with quality, regulatory, health & safety, and SGS standards and values.

Skills

Client relationship management

Quotations & contracts

Project coordination

Communication skills

Education

Science degree in Chemistry or Pharmacy

Tools

Salesforce

Microsoft Office

Job description

SGS is seeking a Client Services Specialist in Ireland to manage key client relationships and lead the end-to-end delivery of testing and certification projects. You will coordinate quotations, contracts, onboarding, and communications between clients and laboratory operations to ensure timelines and quality standards are met.

The role emphasizes client satisfaction, revenue growth, and opportunities for account expansion within a regulated environment.