Lending Team Member Services Specialist

Irish League Of Credit Unions; Dublin; Hybrid; EUR 36,000 - 49,000; Full time

Benefits offered by this job

Annual Leave 24 days

Occupational Pension Scheme

Job summary

Health Services Staffs Credit Union is seeking a Member Services Officer (MSO) or Member Services Executive (MSE) to join the Lending Team in Dublin. The role focuses on underwriting, processing, and approving/referring loan applications, with strong emphasis on member service and accurate documentation.

The MSO/MSE roles offer clear progression, 35-hour weeks, and an occupational pension scheme. Compensation aligns with experience, with a generous annual leave entitlement.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle challenging calls with courtesy and clarity.
• Ability to work under own initiative and meet deadlines.

Responsibilities

• Respond to member queries with courteous, professional service.
• Process loan applications and assist Loans Officers.
• Administer loan paperwork and minutes for committees.
• Support rescheduling, overdraft, and mortgage applications.

Skills

Communication

Interpersonal skills

Customer service

IT Knowledge

Tools

SCION

Job description

Health Services Staffs Credit Union is seeking a Member Services Officer (MSO) or Member Services Executive (MSE) to join the Lending Team in Dublin. The role focuses on underwriting, processing, and approving/referring loan applications, with strong emphasis on member service and accurate documentation.

The MSO/MSE roles offer clear progression, 35-hour weeks, and an occupational pension scheme. Compensation aligns with experience, with a generous annual leave entitlement.