Lead Support Engineer: Automation & Reliability

eBay; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

eBay is seeking a highly motivated L2 Lead Support Engineer with strong automation expertise to join our engineering team in Ireland. This role provides advanced production and application support for customer-facing and internal platforms while driving automation initiatives to improve reliability and MTTR.

You will work closely with Engineering, Quality Engineering, Infrastructure, and Business teams to support distributed systems, APIs, and contact center technologies, designing self-healing

Qualifications

• 5+ years of experience in Application Support, Production Support, L2 Support, Site Reliability Engineering, or similar roles.
• Strong scripting or programming skills using Python, Java, Shell, or comparable technologies.
• Experience building, maintaining, or enhancing automation frameworks and operational tooling.
• Hands-on experience working with REST APIs, integration-based systems, and batch processing environments.
• Experience using monitoring, observability, and alerting tools to support high-availability systems.
• Strong troubleshooting, communication, and documentation skills, with the ability to work effectively across technical and business teams.
• Experience supporting contact center technologies such as Genesys Cloud, IVR systems, ACD routing, call flows, or workforce management integrations is highly desirable. Exposure to AI-powered tools, cloud platforms (AWS, GCP, Azure), CI/CD practices, DevOps methodologies, databases, and performance analysis is a plus.

Responsibilities

• Provide advanced L2 support for customer-facing and internal business-critical applications, ensuring reliable platform operations and SLA compliance.
• Investigate, troubleshoot, and resolve complex issues across distributed systems, integrations, APIs, and batch processing environments.
• Conduct root cause analysis and implement permanent corrective actions to reduce recurring incidents and improve platform stability.
• Design and deliver automation solutions that reduce manual effort, improve operational efficiency, and decrease mean time to resolution (MTTR).
• Develop and maintain tools, scripts, and workflows for monitoring, alerting, log analysis, and self-healing capabilities.
• Support and enhance contact center platforms and integrations, including call routing, IVR, and workforce management-related services.
• Collaborate with cross-functional teams during releases, incidents, and continuous improvement initiatives to strengthen system reliability and operational effectiveness.

Skills

Python

Java

Shell

Automation frameworks

REST APIs

Monitoring/Observability

Scripting

AWS

GCP

Azure

Tools

Genesys Cloud

CI/CD

Job description

eBay is seeking a highly motivated L2 Lead Support Engineer with strong automation expertise to join our engineering team in Ireland. This role provides advanced production and application support for customer-facing and internal platforms while driving automation initiatives to improve reliability and MTTR.

You will work closely with Engineering, Quality Engineering, Infrastructure, and Business teams to support distributed systems, APIs, and contact center technologies, designing self-healing