Lead ServiceNow ITOM Engineer Hybrid

Pfizer; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Pfizer is seeking a Manager, ServiceNow ITOM Engineer to join our hybrid IT operations team in Ireland. The role focuses on building and maintaining ITOM processes on the ServiceNow platform, including Discovery, Service Mapping, CMDB, and AIOps, with strong collaboration across cross-functional teams.

You will implement, configure, and optimize ITOM solutions, support integrations with monitoring tools, and contribute to automation and proactive incident prevention.

Qualifications

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Engineering.
• 4+ years of experience interfacing with or supporting IT application/infrastructure technologies.
• 2+ years' proven experience with ServiceNow ITOM administration, configuration, development, integration, upgrade and continuous improvement.
• Certified Implementation Specialist (CIS) certification in one or more ITOM disciplines.
• Proficient in core ITOM modules such as Discovery, Service Mapping, CMDB, CSDM, Event Management, and AIOps.

Responsibilities

• Work closely with cross-functional teams to gather requirements and support successful delivery of ITOM solutions.
• Support the ITOM Product Owner in executing against the product roadmap and release plans.
• Configure and implement ITOM processes and systems in alignment with designs and standards set by architects and senior team members.
• Configure the ServiceNow ITOM suite, including ServiceNow Discovery, Service Mapping, CMDB, CSDM, Event Management, and AIOps.
• Hands-on development including creation and configuration of existing out-of-box and custom patterns, Discovery Schedules, probes, sensors, and Event rules.
• Support integration of ServiceNow ITOM modules with enterprise monitoring, alerting, and application management tools using OOB plugins and API methods.
• Troubleshoot and resolve technical issues related to ITOM processes and systems.
• Develop and maintain technical documentation for ITOM solutions implemented.
• Contribute to efforts related to consuming additional data sources into the CMDB.
• Stay current on ServiceNow products and applicable discovery, integration, and AIOps technologies.

Skills

ServiceNow ITOM

Discovery

Service Mapping

CMDB

CSDM

Event Management

AIOps

Collaboration

Education

Bachelor's degree in CS/IT/Engineering

Job description

Pfizer is seeking a Manager, ServiceNow ITOM Engineer to join our hybrid IT operations team in Ireland. The role focuses on building and maintaining ITOM processes on the ServiceNow platform, including Discovery, Service Mapping, CMDB, and AIOps, with strong collaboration across cross-functional teams.

You will implement, configure, and optimize ITOM solutions, support integrations with monitoring tools, and contribute to automation and proactive incident prevention.