Lab IT & Digital Solutions Support Specialist

F. Hoffmann-La Roche AG; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Roche is seeking a Product Support Representative to oversee installation, maintenance, and operation of the RIS portfolio. You will work with customers to optimize diagnostic performance and ensure compliance with quality and safety standards.

The role involves leading deployments, providing advanced technical support, and coordinating with cross-functional teams to deliver tailored digital solutions. A biomedical background plus strong service orientation is essential.

Qualifications

• Degree preferred in biomedical sciences or Biomedical engineering.
• Proven troubleshooting skills with a customer-focused approach.
• Strong communication skills for clinical and technical discussions.

Responsibilities

• Lead onsite and remote installation, configuration, and testing of Roche IT portfolio.
• Provide high-level technical support for RIS portfolio via remote tools and onsite visits.
• Perform software upgrades, system adjustments, and verify operational quality of equipment.

Skills

Technical troubleshooting

Customer service

Communication skills

IT networking

Education

Bachelor’s degree in biomedical sciences or Biomedical engineering

Tools

Thingworx

Rexis CRM

Job description

Roche is seeking a Product Support Representative to oversee installation, maintenance, and operation of the RIS portfolio. You will work with customers to optimize diagnostic performance and ensure compliance with quality and safety standards.

The role involves leading deployments, providing advanced technical support, and coordinating with cross-functional teams to deliver tailored digital solutions. A biomedical background plus strong service orientation is essential.