KYC Centre of Excellence (CoE) Team Lead

The Northern Trust Company; Limerick; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Northern Trust is seeking a seasoned professional to lead KYC Operations delivery within the 1LOD across the enterprise. You will oversee the KYC CoE, ensure regulatory compliance, and drive high-quality outputs while managing risks and performance.

The role reports to senior AML/KYC Operations leadership and requires strong people management, stakeholder engagement, and the ability to embed robust controls across processes. Applicants must have right to work in Ireland.

Competenze

• Strong knowledge of AML/KYC regulations, customer due diligence requirements, and operational KYC processes.
• Proven experience in a KYC Operations, AML Operations, or Financial Crime role within Financial Services.
• Demonstrated people management experience, including performance management and capability development.
• Strong organisational skills with the ability to manage competing priorities in a high volume environment.
• Excellent communication and stakeholder management skills, with the ability to escalat

Mansioni

• Lead and oversee day to day KYC operations within the KYC CoE, ensuring timely and accurate completion of CDD and EDD.
• Ensure operational execution aligns with AML/KYC policies, procedures, regulatory requirements, and enterprise standards.
• Manage workflow allocation, capacity planning, and prioritisation to meet service level agreements (SLAs) and regulatory timelines.
• Act as a point of escalation for complex KYC cases, operational issues, and delivery risks.
• Embed strong 1LOD controls across KYC operational processes to ensure consistent, high quality outputs.
• Identify, assess, and manage operational AML/KYC risks, ensuring issues are logged, tracked, and remediated in line with Northern Trust's risk appetite.
• Own and deliver remediation actions arising from quality assurance reviews, audits, regulatory exams, and 2LOD challenges.
• Drive root cause analysis for recurring issues and implement sustainable process improvements.
• Partner closely with the KYC CoE Governance, Quality Assurance, Training, and 2LOD teams to ensure alignment.
• Provide operational updates, MI, and insights to senior management, highlighting risks, capacity constraints, and emerging themes.
• Participate in relevant AML/KYC forums and working groups, representing KYC Operations and ensuring clear communication of operational risks and dependencies.
• Support the implementation of process enhancements, technology changes, and strategic initiatives impacting KYC Operations (e.g. tooling, workflow optimisation, regulatory change).
• Promote standardisation and best practices across the KYC CoE to drive efficiency and consistency.
• Champion a culture of continuous improvement, accountability, and operational excellence.
• Recruit, develop, and lead a team of KYC Operations professionals.
• Set clear performance expectations, provide coaching, and support capability development.
• Foster a collaborative, inclusive, and high performance culture aligned to Northern Trust values.

Conoscenze

AML/KYC knowledge

Regulatory compliance

People management

Stakeholder management

Operational KYC processes

Risk management

Formazione

College or university degree

Descrizione del lavoro

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role Overview

Northern Trust is seeking a highly skilled and motivated professional to lead KYC Operations delivery within the First Line of Defence (1LOD) across the enterprise.

This role sits within the AML/KYC organisation and is responsible for the effective execution of KYC activities across the KYC Centre of Excellence (CoE), ensuring high quality outcomes, regulatory compliance, and strong operational discipline.

The role reports into senior AML/KYC Operations leadership and plays a key role in ensuring KYC processes are executed efficiently, risks are identified and managed, and operational performance meets enterprise and regulatory expectations.

Key Responsibilities

• Lead and oversee day to day KYC operations within the KYC CoE, ensuring timely and accurate completion of CDD and EDD.
• Ensure operational execution aligns with AML/KYC policies, procedures, regulatory requirements, and enterprise standards.
• Manage workflow allocation, capacity planning, and prioritisation to meet service level agreements (SLAs) and regulatory timelines.
• Act as a point of escalation for complex KYC cases, operational issues, and delivery risks.
• Embed strong 1LOD controls across KYC operational processes to ensure consistent, high quality outputs.
• Identify, assess, and manage operational AML/KYC risks, ensuring issues are logged, tracked, and remediated in line with Northern Trust's risk appetite.
• Own and deliver remediation actions arising from quality assurance reviews, audits, regulatory exams, and 2LOD challenges.
• Drive root cause analysis for recurring issues and implement sustainable process improvements.
• Partner closely with the KYC CoE Governance, Quality Assurance, Training, and 2LOD teams to ensure alignment.
• Provide operational updates, MI, and insights to senior management, highlighting risks, capacity constraints, and emerging themes.
• Participate in relevant AML/KYC forums and working groups, representing KYC Operations and ensuring clear communication of operational risks and dependencies.
• Support the implementation of process enhancements, technology changes, and strategic initiatives impacting KYC Operations (e.g. tooling, workflow optimisation, regulatory change).
• Promote standardisation and best practices across the KYC CoE to drive efficiency and consistency.
• Champion a culture of continuous improvement, accountability, and operational excellence.
• Recruit, develop, and lead a team of KYC Operations professionals.
• Set clear performance expectations, provide coaching, and support capability development.
• Foster a collaborative, inclusive, and high performance culture aligned to Northern Trust values.

Ideal Candidate

• Strong knowledge of AML/KYC regulations, customer due diligence requirements, and operational KYC processes
• Proven experience in a KYC Operations, AML Operations, or Financial Crime role within Financial Services
• Demonstrated people management experience, including performance management and capability development
• Strong organisational skills with the ability to manage competing priorities in a high volume environment
• Excellent communication and stakeholder management skills, with the ability to escalat
• Strong risk management mindset with the ability to manage complex issues
• College or university degree and / or equivalent relevant professional

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frame