KARAOKE LOUNGE MANAGER

MECH-ANN ENGINEERING HUB; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

MECH-ANN ENGINEERING HUB is seeking an experienced Operations Manager to lead a karaoke lounge, ensuring smooth daily activities and high service standards. You will supervise staff, handle reservations, and drive revenue through promotions while maintaining equipment and safety compliance.

Responsibilities include rosters, sales monitoring, event coordination, and reporting to management. The role demands leadership, problem solving and a customer-focused approach in a fast-paced environment.

Qualifications

• Minimum 4 years experience in karaoke lounge, hospitality or F&B management.
• Strong leadership, communication and interpersonal skills.
• Good customer service and problem-solving abilities.
• Ability to manage staff and daily operations independently.
• Knowledge of cash handling, inventory management and sales reporting.
• Willingness to work rotating shifts, evenings, weekends and public holidays.

Responsibilities

• Oversee and manage the daily operations of the karaoke lounge to ensure smooth business activities.
• Supervise, train and manage lounge staff to maintain high service standards.
• Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.
• Manage staff duty rosters, attendance and work schedules.
• Monitor daily sales, cash transactions, revenue and operational expenses.
• Develop marketing strategies and promotional activities to attract customers and increase revenue.
• Ensure karaoke rooms, sound systems, equipment and facilities are properly maintained.
• Monitor stock levels and coordinate purchasing of beverages, supplies and other operational items.
• Maintain cleanliness, hygiene and a safe environment for customers and employees.
• Prepare daily and monthly operational reports for management.
• Handle customer reservations, special events and private functions.
• Implement operational improvements to enhance customer satisfaction and business performance.

Skills

Leadership

Communication

Interpersonal Skills

Customer Service

Problem Solving

Staff Management

Cash Handling

Inventory Management

Sales Reporting

Time Management

Job description

Job Description & Responsibilities

• Oversee and manage the daily operations of the karaoke lounge to ensure smooth business activities.

• Supervise, train and manage lounge staff to maintain high service standards.

• Ensure excellent customer service and handle customer enquiries, feedback and complaints professionally.

• Manage staff duty rosters, attendance and work schedules.

• Monitor daily sales, cash transactions, revenue and operational expenses.

• Develop marketing strategies and promotional activities to attract customers and increase revenue.

• Ensure karaoke rooms, sound systems, equipment and facilities are properly maintained.

• Monitor stock levels and coordinate purchasing of beverages, supplies and other operational items.

• Ensure compliance with Singapore licensing requirements, workplace safety regulations and company policies.

• Maintain cleanliness, hygiene, security and a safe environment for customers and employees.

• Prepare daily and monthly operational reports for management.

• Handle customer reservations, special events and private functions.

• Implement operational improvements to enhance customer satisfaction and business performance.

Job Requirements

• Minimum 4 years experience.

• Previous experience in karaoke lounge, entertainment, hospitality or F&B management is preferred.

• Strong leadership, communication and interpersonal skills.

• Good customer service and problem-solving abilities.

• Ability to manage staff and handle daily business operations independently.

• Basic knowledge of cash handling, inventory management and sales reporting.

• Able to work independently and under pressure in a fast-paced environment.

• Willing to work rotating shifts, evenings, weekends and public holidays.

• Responsible, hardworking and customer-oriented.

• Familiarity with Singapore entertainment industry regulations is an advantage.