ITIL Specialist Grade IV

Children’s Health Ireland Jobs; Dublin; On-site; EUR 52,000 - 70,000; Full time

Job summary

Children’s Health Ireland seeks an IT Service Management professional to lead and embed ITIL-aligned practices across CHI Digital Health. You will drive standardisation, service quality and continuous improvement in Incident, Change, Problem and Request Management, collaborating with operational teams and stakeholders.

The role focuses on enhancing service performance, improving user experience and supporting governance, audit and reporting requirements.

Qualifications

• Relevant third-level qualification in IT, Computer Science, or related discipline (or equivalent experience)
• Minimum 2–3 years’ experience in IT Service Management or Service Delivery
• Demonstrated experience applying ITIL principles in an operational environment
• ITIL Foundation certification (or equivalent experience)
• Experience with ITSM tools (ideally ServiceNow)
• Strong analytical and reporting capability (Excel / dashboards / KPIs)
• Excellent organisational and multitasking skills
• Strong communication and stakeholder engagement skills

Skills

IT Service Management

ITIL

Stakeholder engagement

Excel dashboards

Analytical reporting

Communication

Multitasking

ServiceNow

Education

Relevant tertiary IT qualification

Tools

ServiceNow

Job description

Purpose of the Role

The purpose of this role is to create, lead and embed ITIL-aligned service management practices across CHI Digital Health, driving standardisation, service quality, and continuous improvement across Incident, Change, Problem, and Request Management processes.

Purpose of the Role

The purpose of this role is to create, lead and embed ITIL-aligned service management practices across CHI Digital Health, driving standardisation, service quality, and continuous improvement across Incident, Change, Problem, and Request Management processes. The role will work closely with operational teams, stakeholders, and partners to enhance service performance, improve user experience, and support governance, audit, and reporting requirements.

Essential Criteria

• Relevant third-level qualification in IT, Computer Science, or related discipline (or equivalent experience)
• Minimum 2–3 years’ experience in IT Service Management or Service Delivery
• Demonstrated experience applying ITIL principles in an operational environment
• ITIL Foundation certification (or equivalent experience)
• Experience with ITSM tools (ideally ServiceNow)
• Strong analytical and reporting capability (Excel / dashboards / KPIs)
• Excellent organisational and multitasking skills
• Strong communication and stakeholder engagement skills

For informal enquiries for this specialty/department, please contact Niall Bodie on [e-mail]

For other queries relating to this recruitment process, please contact Kaley Madden at [e-mail]

PLEASE NOTE

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2026.

• November 2nd, 2026
• December 7th, 2026
• January 4th, 2027