IT Infrastructure & Security Specialist

Qstream; Dublin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working environment

Exposure to SOC 2 audits

Supportive team

Job summary

Qstream, a leading AI-driven microlearning company, seeks an IT Infrastructure and Security Specialist to safeguard our cloud environments and SOC 2 compliance. You will manage ITSM, vendor relations, and security operations, reporting to the VP of Engineering, Security and IT Operations.

Ideal candidates bring extensive cloud administration, IAM, MDM, EDR, and IT security experience in SaaS settings, with strong collaboration and documentation skills.

Qualifications

• Experience in Cloud IT Infrastructure and SaaS security.
• Strong experience with Google Workspace and Microsoft 365 administration.
• Experience with Okta, IAM and integration (SSO, MFA/2FA, SCIM).
• Experience with MDM and endpoint security (SentinelOne/EDR).
• Familiarity with SOC 2 compliance and IT security frameworks.
• Experience with Jira Service Management for ITSM and security workflows.
• Excellent troubleshooting, communication, and documentation skills.
• Understanding of SaaS ecosystems and integrations, and awareness of AI tools.

Responsibilities

• Act as a key contributor to the security program and internal security posture.
• Maintain and administer internal IT systems for performance and availability.
• Manage identity and access management with SSO and MFA.
• Ensure secure device management (laptops, MDM, patching, endpoint protection).
• Document IT processes, policies, and configurations.
• Stay updated on security tech, threats, mitigations, and best practices.
• Support security awareness training programs for staff.
• Monitor and respond to security incidents and assess threats.
• Coordinate responses to customer security assessments.
• Provide end-to-end IT support and manage ITSM, workspace administration, and vendors.

Skills

Cloud infrastructure

System administration

SaaS security

Google Workspace admin

Microsoft 365 admin

Okta IAM

MDM management

Endpoint security

SOC 2 compliance

Jira Service Management

ITIL

CompTIA Security+

AI tools evaluation

Tools

Okta SCIM

SentinelOne

MDM solutions

Google Workspace

Microsoft 365

Jira Service Management

Job description

The way employees learn at work is changing, and Qstream is leading the shift with AI-driven microlearning. Leaders in life sciences, healthcare, and other fast-paced industries rely on Qstream to help their teams learn and retain knowledge more efficiently and effectively.

Qstream is seeking an IT Infrastructure and Security Specialist to deliver reliable, proactive, and security-focused support for our team. Y ou will balance high-impact IT management with the rigorous demands of SOC 2 compliance and security administration. This role is perfect for a proactive technologist who wants to move beyond hardware troubleshooting and into the world of Information Security and AI-driven operations.

This role is central to ensuring smooth day-to-day operations while upholding robust security and SOC 2 compliance across our environments. The specialist will manage IT vendor relationships, maintain an IT Service Management (ITSM) platform, oversee core IT processes and procedures, and be a key contributor to our annual SOC 2 audit and overall security program. The specialist will also help the business stay ahead of emerging technologies, with a focus on the responsible adoption of AI tools. This is a busy, high-visibility role reporting directly to the VP of Engineering, Security, and IT Operations. It is the perfect move for a proactive technologist who wants to move beyond traditional hardware troubleshooting and take true ownership of IT Cloud Infrastructure and Information Security and AI-driven business operations.

Job Responsibilities:

IT Infrastructure & Security

• Act as a key contributor to the overall security program, including maintaining and monitoring the internal security posture and strategy.
• Maintain and administer internal IT systems, ensuring consistent performance and availability.
• Manage identity and access management, ensuring SSO/2FA policies are applied consistently.
• Ensure secure device management (laptops, MDM, patching, and endpoint protection).
• Document IT processes, policies, and configurations.
• Maintain awareness of current security technologies, threats, mitigations and general security best practices
• Support development and operation of internal security awareness communications and training programs.
• Monitor, review and respond to actual or potential security incidents, threats or flaws relevant to deployed technologies and services.
• Respond to customer security assessment requests made to the organisation
• Provide end-to-end IT support, managing ITSM, employee workspace administration, IT documentation, and vendor relationships to ensure secure, efficient and reliable IT operations.

Compliance & Audit Support

• Act as primary controller coordinating the security and IT related aspects of the company’s annual SOC 2 audit, ensuring evidence is collected and controls are operating effectively.
• Support internal security reviews, risk assessments, and audits.
• Partner with the Security and Engineering teams to address audit findings and implement best practices.
• Work with both technical and business functions to promote awareness and best practices across
• Stay informed on emerging technologies, with particular focus on AI tools and their secure, responsible integration into business operations.
• Provide recommendations on AI-enabled productivity and IT tools that could improve efficiency, security and compliance.

Key Skills & Experience

• Proven experience in Cloud IT Infrastructure and System Administration, with a focus on SaaS Environment and Security.
• Strong experience with Google Workspace and Microsoft 365 administration.
• Experience with Okta, identity and access management and integration (SSO, MFA/2FA, SCIM).
• Experience with MDM administration and endpoint security, including SentinelOne/EDR platforms.
• Familiarity with IT compliance frameworks, especially SOC 2.
• Experience with Jira Service Management for IT service management, ticketing, workflows, and incident management.
• Experience in Project Management
• Excellent troubleshooting, communication, and documentation skills.
• Understanding of SaaS application ecosystems and integrations.
• Awareness of AI trends and ability to evaluate tools for safe, compliant use.
• Familiarity with major cloud service stacks especially AWS
• Proactive approach to problem solving with ability to report and present risks, issues and assessments to both technical and non-technical stakeholders.
• IT support, ideally in a SaaS or cloud-first environment.
• Positive attitude and ability to work and communicate well with both internal and external customers and stakeholders

Preferred Qualifications:

• Certifications: ITIL, CompTIA Security+, Google Workspace Admin, or similar.
• Experience with MDM/endpoint management solutions
• Prior involvement in security audits (SOC 2, ISO 27001, etc.).
• Interest in or exposure to AI-powered IT tools and automation.

What We Offer:

• Opportunity to shape IT operations in a growing SaaS company.
• Exposure to SOC 2 audit processes and enterprise security standards.
• A culture that embraces innovation, including the safe use of AI.
• Flexible working environment and supportive team.