Irish Speaking Customer Payments Advisor

Capita; Cork; On-site; EUR 27,388 - 33,475; Full time

Benefits offered by this job

Dni urlopowe: 22 dni plus dni ustawowo wolne

Możliwość zakupu dodatkowych dni urlopu

Dostęp do programu wsparcia dla pracowników

Prywatna opieka zdrowotna (dofinansowanie na badania wzroku)

Job summary

Wiodąca firma outsourcingowa z siedzibą w Irlandii poszukuje doradcy płatniczego mówiącego po irlandzku z natychmiastowym rozpoczęciem. Będziesz obsługiwać klientów, pomagać im w regulowaniu zaległości oraz ustalać plany płatności. Wymagana płynność w języku irlandzkim oraz doświadczenie w obszarze obsługi klienta i windykacji. Oferowany jest atrakcyjny wynagrodzenie w wysokości 30,432 € rocznie oraz praca zdalna.

Qualifications

• Doświadczenie w pracy w podobnym środowisku, preferowane w obszarze windykacji.
• Zdolność do pracy z celami.
• Dokładność i zwracanie uwagi na szczegóły.

Responsibilities

• Zarządzanie połączeniami przychodzącymi i wychodzącymi do klientów.
• Kontaktowanie się z klientami, którzy mają zaległości.
• Pomoc klientom w regulowaniu zadłużenia.
• Ustalanie planów płatności oraz Direct Debits.

Skills

Płynność w języku irlandzkim

Umiejętności komunikacyjne

Umiejętności organizacyjne

Umiejętność obsługi MS Excel

Umiejętności w zakresie obsługi klienta

Job description

Irish Speaking Customer Payments Advisor page is loaded## Irish Speaking Customer Payments Advisorremote type: Praca z domulocations: Little Island: Corktime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10119066Join Capita Ireland as a Customer Payment Advisor – Immediate Start! We’re looking for fluent Irish speakers to join our dynamic team of Customer Payment Advisors at Capita Ireland, a leading provider in the business process outsourcing market. With over 1,200 talented colleagues, we support clients across utilities, telecommunications, media, travel, financial services, agriculture, and the public sector. Be part of a supportive and energetic team Work on meaningful customer interactions Develop your skills in a fast-paced, rewarding environment Start your journey with us immediately and € 30,432 per annum. Location Requirement To be eligible for this role, you must currently reside within the Republic of Ireland. This is essential to meet our operational and compliance requirements. If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!**Job title:**Irish Speaking Customer Payments Advisor**Job Description:****Salary & Benefits:** € 30,432 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!**Shift:** You'll be working on rotational shifts covering the period Monday to Friday between 8am - 8pm.**Training & Grad Bay:** You will receive full training and support to allow you to have the tools and knowledge to succeed in your role.**Work Location:**You will work from home.**Your duties will include:*** Handling inbound and outbound calls to customers* Contacting customers who have outstanding debt on their account* Assist customers by ensuring they are back on track with outstanding payments* Setting up payment plans for customers* Setting up Direct Debits* Calculating outstanding debt amounts* Taking payments from customers* Taking customers through their account, providing a breakdown of their account.* Explain debt to each customer and how this is made up and what is outstanding/owing* Taking customers through steps to get their account back up to date and on track* Trying to avoid customers being disconnected by offering solutions to make payments**Required experience:*** Fluency in the Irish language* Previous experience working in similar environment and ideally within a customer collections role* Able to work comfortably to targets* Being highly methodical with a thorough attention to detail* Strong communication skills and the ability to build rapport with all callers* Having excellent organisational skills* Having the ability to work to stringent customer service SLA’s and KPI’s* MS Excel skills* Showing excellent PC and data entry skills with the ability to use multiple systems at any one time* Bringing a proactive attitude with the ability and ambition to develop role in the future**Role Benefits:*** 22 days holidays plus bank holidays* Opportunity to buy additional holidays* Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing* Cost of eyecare vouchers for eye examinations and money towards glasses if required* Access to Capita pension scheme* Access to Employee Assistance Programme* Life Assurance Benefit* Cycle2Work Scheme**The Recruitment Process**Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to interview with our team.**If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you! #jobs****Location:**Little Island,Irlandia**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**