Investor Services Analyst

Us Bank; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC.

The Investor Services Analyst role works under the guidance of a Supervisor/Assistant Manager, performing to a high standard across fund subscriptions, NAV calculations, investor queries and month-end reporting. The position offers a hybrid/flexible schedule with at least 3 days in the office per week and requires strong attention to detail, excellent client service, and

Qualifications

• Leaving Certificate and third level qualification required.
• High attention to detail and accuracy.
• Strong organizational and communication skills.

Responsibilities

• Process subscriptions, redemptions, switches and transfers.
• Handle payments and other transactions.
• Respond to investor inquiries by email and phone.
• Support month-end reporting deliverables.
• Maintain investor registers and transfer agent duties.
• Collaborate with relationship managers and clients.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Oral and written communication

Client service

Education

Leaving Certificate and 3rd Level Qualification

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

About U.S. Bank Global Fund Services (Ireland) Limited

U.S. Bank Global Fund Services (Ireland) Limited is a hedge fund administration specialist based at City Quay in the IFSC. Our innovative technology, coupled with a talented and motivated workforce allows us to deliver a superior service to our clients. We are committed to our services being of the highest quality and are continuously improving our technologies and processes, therefore offering challenging, dynamic roles with excellent career prospects.

Role overview:

The Investor Services Analyst works under the guidance of a Supervisor / Assistant Manager. The candidate will be expected to perform to a high standard all tasks detailed below. The Investor Services Analyst provides support to the group as a whole and therefore needs to be flexible and display an ability to adapt to different funds and deadlines.

Key accountabilities:

• Processing and confirming subscriptions, redemptions, switches and transfers;
• Processing payments and other transactions;
• Applying the Net Asset Value to investor capital activity for daily / weekly / monthly Funds;
• Completing audit requests for investor accounts;
• Responding to investor and client queries via email and phone;
• Adhere to all processing procedures and controls;
• Act as primary contact for both client and investor queries and act as host for client service calls and monthly board calls;
• Ensure client month-end reporting deliverables are being met;
• Gain an understanding of all funds across the team in order to provide coverage when required;
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within UBSGFSI;
• Maintaining shareholders registers and acting as transfer agent;
• Communicating with investors;
• Performing all of the investor related services of the Company's investment fund clients;
• Meeting expectations of fund participants, adhering to deadlines;
• Maintaining relationships with investors, investment advisors/managers, banks, brokers and auditors and other fund participants;

Skills & experience required:

• Leaving Certificate and 3rd Level Qualification
• Attention to detail
• Good organizational and administration skills with a high attention to detail
• Strong interpersonal skills
• Strong oral and written communication skills • Excellent client service skills

Additional information

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.