Investment Product Control Senior Specialist

Mercer; Dublin; On-site; EUR 90,000 - 150,000; Full time

Job summary

Mercer Global Investment Europe in Dublin is seeking a Product Control Senior Specialist to oversee operations and valuation of the Mercer portfolio range, and to manage key service providers. This senior role requires collaboration with investment, commercial teams, Legal, Compliance, Portfolio Managers and operations to ensure strict risk controls and high‑quality client service.

You will support fund launches, restructures, transitions and closures, review documentation, and drive process

Qualifications

• Strong knowledge of fund operations, including fund accounting, middle office and transfer agency.
• Understanding of European fund structures including UCITS and AIFs.
• Experience with several asset classes (securities, loans, derivatives).
• Proven ability to manage institutional client relationships and deliver high service.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Leadership or supervisory experience would be an advantage.

Responsibilities

• Oversee operational processes across Mercer-managed portfolios.
• Manage relationships with key service providers, including fund administrators, custodians and investment managers.
• Monitor service levels, KPIs and operational performance to maintain high standards.
• Oversee NAV and valuation processes, including review of exceptions and investigation of issues.
• Support fund audits and act as a main contact for external auditors.
• Prepare papers and updates for internal governance committees and Boards.
• Support fund launches, restructures, transitions and closures while ensuring strong client service.
• Review fund and client documentation, including legal and operational agreements.
• Identify operational risks and inefficiencies and help implement process improvements.

Skills

Fund operations

UCITS & AIFs

Asset classes

Stakeholder mgmt

Analytical skills

Multi-priority handling

Communication skills

Leadership experience

Job description

What can you expect:

We are seeking a talented individual to join our Product Control team at Mercer Global Investment Europe, and this role will be based in Dublin.

This is an exciting opportunity for a senior candidate to join one of Mercer’s largest and most rapidly-growing business areas - investment solutions. Mercer is one of the fastest growing investment solutions entities globally, with a rapidly expanding client base and continued strong growth anticipated. Our fund range was launched in Europe in September 2006 and currently consists of c.140 Irish domiciled funds across 5 legal structures. In addition to the ability to provide bespoke solutions to large, sophisticated clients these funds provide building blocks to support Mercer’s wider range of investment and risk management solutions targeting the institutional marketplace.

The Operations Unit is responsible for the on-boarding of new clients into the funds, launching new funds, client and fund rebalancing, management of underlying investment manager changes, NAV and valuation oversight, fund expenses, regulatory & tax oversight, management of third-party service providers, operational infrastructure changes, development and maintenance of relationships with both internal and external clients and adherence to strict risk controls.

We are seeking a highly motivated and knowledgeable Product Control Senior Specialist to join our growing team within the Operations Unit at Mercer. As a Product Control Senior Specialist, you will play a crucial role in overseeing the operations and valuation of the Mercer portfolio range, managing key service providers, and ensuring compliance with investment managers. This is a highly visible senior role requiring collaboration with a broad set of stakeholders internally and externally, including investment and commercial teams, Legal, Compliance, Portfolio Managers and operational teams.

We will count on you to:

• Oversee operational processes across Mercer-managed portfolios.
• Manage relationships with key service providers, including fund administrators, custodians and investment managers.
• Monitor service levels, KPIs and operational performance to maintain high standards.
• Oversee NAV and valuation processes, including review of exceptions and investigation of issues.
• Support fund audits and act as a main contact for external auditors.
• Prepare papers and updates for internal governance committees and Boards.
• Support fund launches, restructures, transitions and closures while ensuring strong client service.
• Review fund and client documentation, including legal and operational agreements.
• Identify operational risks and inefficiencies and help implement process improvements.

What you need to have:

• Strong knowledge of fund operations, including fund accounting, middle office and transfer agency
• A good understanding of European fund structures, including UCITS and AIFs
• Experience working with a range of asset classes, including securities, loans and derivatives
• Proven ability to manage institutional client relationships and deliver a high standard of service
• Strong analytical skills and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Excellent communication and stakeholder management skills
• Confidence working across teams and with external providers
• Leadership or supervisory experience would be an advantage

What makes you stand out:

• Proactive, organised and professional
• Commercially aware and client-focused
• Comfortable working in a complex and evolving environment
• Strong at problem-solving and identifying operational improvements
• Focused on quality, control and risk management
• A collaborative team player who can build trusted relationships

Why join our team:

• We support your growth through professional development, engaging work, and supportive leadership.
• We promote a vibrant, inclusive culture where collaboration drives innovation and impact for colleagues, clients, and communities.
• Our global scale offers diverse career opportunities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [e-mail] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.