Intensive Case Manager - Housing First

Depaul; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Health cash plan

Life assurance

Pension matched by employer

Annual leave 25 days

Job summary

Depaul is seeking an Intensive Case Manager – Housing First in Dublin. The role entails direct work with service users using a case management approach to ensure access to wraparound services and the advocacy to empower clients in their progression.

You will manage a caseload, coordinate with partner agencies, and participate in on-call duties while upholding confidentiality and safety policies. Willingness to travel and a 35-hour week are noted in the notice.

Qualifications

• Minimum 2 years' experience in the homeless sector or related field, with at least one year coordinating support plans for service users with complex needs.
• Strong understanding of Housing First principles.
• Experience collaborating with agencies in both voluntary and statutory sectors.
• Experience in lone or off-site working is desirable.
• Clear understanding of confidentiality in client relationships per policy.

Responsibilities

• Work directly with service users using a case management approach to access wraparound services.
• Advocate for and empower service users to access support services.
• Case management of assigned service user caseload.
• Deliver DRHE Case and Case Management Protocols.
• Assess new service users and their induction.
• Build relationships with partners and identified support agencies.
• Provide crisis prevention and intervention strategies.
• Refer to health, social, addiction and other specialist resources as required.
• Monitor support requirements to sustain accommodation (rent payments etc.)
• Adhere to organisational Health & Safety policies.
• Take initiative to support the service in achieving its core objectives.
• Participate in Out of Hours On Call Support Rota.

Skills

Case management

Advocacy

Agency collaboration

Confidentiality

Job description

Intensive Case Manager – Housing First

Reporting to Deputy Manager. Contract Type: Permanent. Multiple vacancies. Dublin – Willingness to travel. Fulltime – 35 hours per week (5/7 days).

Key Areas

• To work directly with service users, utilising a case management approach to ensure access to relevant wraparound services needed for the service user’s progression.
• Advocate for and empower service users to facilitate access to support services.
• Case Management of assigned service user caseload.
• Delivering on DRHE Case and Case Management Protocols.
• Assessment of new service users and service user induction.
• Building relationships with partners and identified support agencies.
• Provision of crisis prevention and intervention strategies.
• Referral to health, social, addiction and other specialist resources and community services as required.
• Monitoring of support requirements of participants to sustain their accommodation i.e. rent payments etc. and work with the participant utilising motivational and recovery orientated techniques to ensure sustainment of accommodation.
• Adherence to Organisational Health & Safety Policies.
• Strive to work creatively and take initiative to assist the service in achieving its core objectives and ensuring that the needs of service users are met.
• Participation in Out of Hours On Call Support Rota.

Person Requirements

• Must possess a minimum of 2 years of experience in the homeless sector or a related field, with at least one year dedicated to coordinating support plans for service users with complex needs.
• Have a deep understanding of the principles of Housing First.
• Have a deep understanding of the root causes of homelessness and the challenges faced by individuals at risk.
• Candidates should have experience collaborating with various agencies in both voluntary and statutory sectors.
• Experience in lone or off-site working is desirable.
• Clear comprehension of the case management approach is crucial for success in this role.
• To attend and participate in team meetings and staff team days.
• To attend all mandatory training and any training deemed relevant to service delivery.
• To participate in regular supervision and annual appraisal, and help in identifying your own job‑related development and training needs.
• To respect service users’ rights to confidentiality in our relationship with them as per the Depaul Confidentiality policy and code of conduct.
• To promote respect, diversity and equal opportunities.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Notes: While the line manager is specified above, this does not preclude higher level grades from directing or reviewing work or setting dotted line collaborative working relationships between same or different level positions.

All tasks should be completed in an accurate manner and supported by a clear electronic and hard copy filing system.

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

Our Benefits

• Annual Leave Up to 3 years' service: 25 days per year
• 3 years' up to 5 years' service: 27 days per year
• Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
• 10 public holidays each year with Good Friday as discretionary day.
• Day off and day pay for Christmas Day, St. Stephen's Day, and New Year's Day worked for shift workers.
• Non-Shift Workers: Paid day off on public holidays.
• Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
• Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
• Pension Matched by the employer
• Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
• Life Assurance Four times salary
• Maternity /Adoptive Leave 18 weeks full pay
• Paternity Leave 2 weeks full pay
• Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
• Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7,365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
• Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
• Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
• Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid