Medical Underwriter, New Ireland Assurance

Bank of Ireland; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Pension contributions

Health insurance

Employee assistance programme

Job summary

Bank of Ireland, through New Ireland Assurance, is seeking an experienced Medical Underwriter in Dublin. You will assess life insurance applications, make risk-based underwriting decisions, and collaborate with brokers and customers to deliver fair, timely outcomes.

You will own complex cases, communicate requirements clearly, and coach junior underwriters while contributing to continuous process improvement in a collaborative team environment.

Qualifications

• Medical underwriting experience (at least 3 years) within the life assurance industry.
• Diploma in Life & Disability Underwriting (DLDU) would be beneficial.

Responsibilities

• Assess life insurance applications and make underwriting decisions.
• Communicate underwriting requirements and decisions clearly to colleagues, brokers and customers.
• Own applications, queries, appeals and complaints, ensuring efficiency and escalation when needed.
• Build relationships with brokers and internal stakeholders to support service and performance.
• Share knowledge and coach junior underwriters to support process improvements.

Skills

Medical underwriting

Relationship management

Communication

Problem solving

Education

Diploma in Life & Disability Underwriting (DLDU)

Job description

What is the opportunity?

Join New Ireland Assurance, one of Ireland's leading life assurance companies, and play an important role in helping customers protect what matters most. This is an excellent opportunity for an experienced Medical Underwriter to join a collaborative and supportive team while continuing to develop your expertise within the life insurance industry.

You will assess insurance applications, make risk based underwriting decisions within agreed authority limits, and work closely with colleagues, brokers, and customers to deliver fair, timely, and customer focused outcomes.

In this role, you will:

• Assess life insurance applications and make underwriting decisions that balance customer needs, commercial considerations, and risk appetite.
• Communicate underwriting requirements and decisions clearly and professionally to colleagues, brokers, and customers through both written and verbal channels.
• Take ownership of applications, queries, appeals, and complaints, ensuring cases are managed efficiently and escalated when appropriate.
• Build strong relationships with key stakeholders while contributing to service excellence, customer satisfaction, and operational performance targets.
• Support continuous improvement by identifying opportunities to enhance underwriting processes, sharing knowledge, and providing coaching and feedback to junior underwriters.

What will make you stand out?

You will be an experienced Medical Underwriter who enjoys working in a busy, team focused environment. You are comfortable managing a varied workload, making informed decisions, and building trusted relationships with a range of stakeholders.

You will bring strong problem solving skills, attention to detail, and the ability to communicate complex information in a clear and practical way. A customer focused approach, good organisational skills, and the ability to prioritise effectively will help you succeed in this role.

Experience with the following will help you stand out but is not required to apply for this role:

• Medical underwriting experience (at least 3 years) within the life assurance industry.

• A strong record of underwriting decision making and applying underwriting principles in practice.
• Experience managing relationships with brokers and internal stakeholders.
• Knowledge of the Irish life insurance market.
• Experience coaching and supporting less experienced underwriters.

Essential qualifications

Diploma in Life & Disability Underwriting (DLDU) would be beneficial.

More about the team

The Underwriting team plays a key role in delivering fair, consistent, and customer focused decisions that support both our customers and our business. We work closely with brokers, customers, and internal colleagues to ensure applications are assessed efficiently and in line with underwriting philosophy and guidelines.

This is a supportive environment where knowledge sharing, continuous learning, and professional development are encouraged. Team members are trusted to take ownership of their work while collaborating with colleagues to deliver strong customer outcomes and service standards.

This is a hybrid role, based primarily at Dublin, Ireland. We typically ask colleagues to spend a minimum of 8 days per month working in person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#li-hybrid #ij-hybrid

Why work with us

• The Bank of Ireland company culture prioritises work life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions.
• Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
• Your health and wellbeing is important to us; we offer a substantial health insurance contribution, Employee Assistance Programme, WebDoctor and financial wellbeing coaches.
• We also encourage and support colleagues to pursue educational and professional qualifications to grow and enhance your career.

Key Competencies

• Customer Focused - Self
• Better together - Self
• Be Decisive - Self
• Take Ownership - Self
• Manage Risk - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.