Inside Customer Manager: Relationship & Delivery Lead

Presidio; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Presidio in Ireland is seeking an Inside Customer Manager (ICM) to own the customer relationship post-sale. You will sit between the Account Manager and Inside Sales, safeguarding the relationship, managing expectations, handling escalations, and ensuring a consistent, high‑quality service experience for your accounts.

As the primary day‑to‑day contact, you will coordinate orders, monitor SLAs, engage with stakeholders, and drive cross‑team collaboration to resolve issues quickly, while

Qualifications

• Minimum 2 years in a customer-facing role such as account management, customer success or sales support.
• Strong relationship management skills and ability to be primary contact for large accounts.
• Excellent written and verbal communication; highly organized with attention to detail.
• Experience with CRM systems and ability to maintain accurate records.
• Ability to work under SLA targets in a fast-paced environment.
• Proactive problem-solver who drives resolution.
• Collaborative team player across Inside Sales, Account Managers and operations.

Responsibilities

• Act as the primary day-to-day contact for assigned customers.
• Build and maintain relationships at operational and management level within each account.
• Conduct regular check-ins and status calls with customers.
• Monitor customer satisfaction and flag concerns early.
• Coordinate across teams to resolve issues quickly.
• Build and maintain an Account Playbook with contacts, quotes, renewal dates, forecasted margin and history.
• Schedule and lead AM introduction calls for each account, sharing the playbook.
• Represent Presidio confidently in customer-facing meetings with product knowledge.
• Receive, coordinate and process customer orders, ensuring accuracy before handoff to Inside Sales.
• Manage delivery timelines, SLAs and changes.
• Monitor open orders to ensure Inside Sales has what it needs.
• Respond to queries within SLA.
• Review and send stock/backorder reports.

Skills

Customer-facing

Relationship management

Communication

Organization

CRM systems

Work under pressure

Proactive problem-solving

Team collaboration

B2B technology experience

Order management

Tools

CRM systems

ERP systems

Job description

Presidio in Ireland is seeking an Inside Customer Manager (ICM) to own the customer relationship post-sale. You will sit between the Account Manager and Inside Sales, safeguarding the relationship, managing expectations, handling escalations, and ensuring a consistent, high‑quality service experience for your accounts.

As the primary day‑to‑day contact, you will coordinate orders, monitor SLAs, engage with stakeholders, and drive cross‑team collaboration to resolve issues quickly, while