Information Officer - CE Scheme - St Vincent De Paul MW

St Vincent De Paul MW; Limerick; On-site; EUR 25,000 - 30,000; Full time

Job summary

A community support organization is seeking an Information Officer / Receptionist in Limerick. This developmental role requires no prior experience, as accredited training is provided. The ideal candidate will handle reception duties, manage calls for assistance, and ensure accurate client information in a CRM database. Strong communication skills, IT proficiency, and the ability to work both independently and as part of a team are essential. A safe working environment is prioritized, and confidentiality must be maintained.

Qualifications

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and internet use.
• Ability to work independently or as part of a team.

Responsibilities

• General reception and administrative duties.
• Manage telephone calls and record data accurately.
• Ensure compliance with data protection policies.
• Manage CRM database accuracy.

Skills

Excellent communication skills

Proficient in IT (MS Word, Excel, Internet & Email)

Ability to work on own initiative

Teamwork ability

Ability to maintain confidentiality

Flexible approach

Job description

Ozanam House, Hartstonge Street, Limerick, V94 W2D3

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.

Job Description

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Based in Ozanam house, we are currently recruiting for an Information Officer / Receptionist. The information Officer is a point of contact for service users and members of the society who contact the society by telephone, email, letter or in person and are seeking assistance / information. Duties include:

• General reception and administrative duties
• Dealing with all telephone calls for assistance in a timely manner and adequately recording all data / information on the database for onward submission to volunteers
• Assisting those in need: Complete assistance requests by taking as much information as possible and inputting same in CRM
• Data Protection: Ensure the recording, storage and distribution of client information is in accordance with SVP data protection policy
• CRM Database Management: Responsible for ensuring the accuracy and completeness of data held on the CRM – including the correct assigning of clients to the correct conferences

Skills required:

• Ability to work on own initiative or as part of a team
• Excellent communication (written and verbal) and interpersonal skills
• Proficient in IT – MS Word, Excel, Internet & Email
• Ability to be flexible in approach
• Ability to maintain confidentiality

Please contact CE Supervisors:

• Roisin Taaffe | [e-mail] | 085 863 2928
• Gail McNamara | [e-mail] | 085 219 6964

Sector: administrative and support service activities