Incident Response Manager - Product & Engineering

Anthropic; Dublin; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Anthropic is seeking an Incident Response Manager to be the operational backbone for handling incidents. You will ensure the right people, information, and actions are in the room, coordinating across engineering, product, security, legal, and leadership to drive fast, clear, and accountable responses.

You will write runbooks, own communications from internal coordination to public status pages, and lead blameless reviews to prevent recurrence while scaling incident policies as Anthropic grows.

Competenze

• 5+ years of incident management experience
• Experience handling technical product or infrastructure incidents (not only security/trust)
• Ability to create runbooks and processes rather than rely on existing ones
• Strong ownership and decision-making under pressure
• Proven cross-functional collaboration with engineering, security, legal, communications, GTM, and leadership
• Blameless post-incident reviews and remediation focus

Mansioni

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity
• Engage the right people at the right time, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages and stakeholder updates
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learn from incidents

Conoscenze

Incident management

Cross-functional collaboration

Effective communication

On-call leadership

Descrizione del lavoro

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. When things go wrong, you are the person who makes sure the right people are in the room, the right information is flowing, and nothing falls through the cracks.

The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them. You will work across engineering, product, security, legal, go-to-market, and leadership to ensure Anthropic responds to incidents with speed, clarity, and accountability. This is not a role where you follow existing runbooks; it is a role where you write them, and where you operate effectively even when the runbook does not yet exist.

Responsibilities

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learn from incidents

You May Be a Good Fit If You

• Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
• Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
• Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
• Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
• Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
• Bring a blameless, learning-oriented mindset to incident reviews,