Implementation Specialist

Mastercard Inc.; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

Mastercard Inc. CIS Testing Team is responsible for testing Mastercard products and services with financial institutions to enable production electronic payments globally.

The role involves vetting customer network interfaces and systems to ensure accurate processing of financial payments, along with support for testing new Mastercard release codes and coordinating implementation activities with customers and internal teams.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• Basic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management.
• Basic payment transaction processing and industry business principles knowledge.

Responsibilities

• Act as central point of contact for customers and Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Provide testing expertise and support to Mastercard customers for all products and services.
• Act as processing implementation advisor to customers’ processing support staff.
• Provide guidance to execute all necessary processing implementation activities.
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services/products).
• Define, create, maintain and document standard and non-standard key customer processing implementation processes.
• Provide training to CIS organization, other Mastercard organizations and the customer.

Skills

Testing

Customer interaction

API knowledge

Project management

Communication

English fluency

Education

Bachelor's degree in IT/CS or related

Job description

• The CIS Testing Team tests Mastercard products and services with financial institutions enabling production electronic payments globally
• CIS ensures financial institutions are systemically synchronized with Mastercard financial messaging
• The role ensures accurate and precise vetting of customer network interface and systems to process financial payments, and consumer tailored service interactions
• Provides the ability for customers to test new Mastercard Release code
• Accommodates testing whenever financial institutions and other organizations make changes on their systems
• Do you enjoy learning new technology?
• Do you like working with customers toward a common goal?
• Have you ever performed a consultative role?
• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution
• Provide testing expertise and support to Mastercard customers for all products and services
• Act as processing implementation advisor, to customers’ processing support staff
• Provide guidance to execute all necessary processing implementation activities
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products)
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other Mastercard organizations and the customer

Fluent in English is a mustAbility to support change in a technical work environmentAbility to interact with the customer and Senior managementMultilingual is a plus (Russian, French, Spanish)Ability to multi-task covering multiple projects and productsMobile payment background, basic API understanding (API developer skills is a big plus)Good verbal and written communication skills with ability to leverage these skills in a teaching environmentBachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experienceBasic experience in Information Technology system knowledge, with strong understanding of network technology, applications, and project management. Basic payment transaction processing and industry business principles knowledge