Customer Technical Support & Onboarding Engineer

Mastercard; Swords; On-site; EUR 70,000 - 95,000; Full time

Job summary

Mastercard is seeking a Customer Technical Support & Onboarding Engineer to lead onboarding, implementation, and ongoing support for customers in the open finance space. The role involves driving technical solutions, API and SDK integrations, and ensuring adherence to Mastercard standards and governance.

You will coordinate with product and engineering teams, document processes, mentor junior staff, and bridge business needs with technical delivery to exceed client expectations.

Qualifications

• Basic understanding of Java development and object-oriented design (as per role).
• Experience integrating APIs and SDKs into customer solutions.
• Proven experience leading customer implementations and onboarding.

Responsibilities

• Drive customer onboarding, implementation, and ongoing support activities.
• Lead technical solution and architecture discussions with customers.
• Ensure solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborate with business and technology stakeholders to identify opportunities and define solution scope.
• Establish and maintain high-quality technical documentation throughout delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.

Skills

Java development

Object-oriented design

APIs & SDKs integration

Payments/domain knowledge

Customer implementations

Stakeholder management

Documentation

Coaching & mentoring

Communication

Problem solving

Tools

React

Node.js

NPM

Webpack

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Support & Onboarding Engineer

Overview

• Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space.

Role

The successful candidate would be responsible for:

• Driving customer onboarding, implementation, and ongoing support activities.
• Leading technical solution and architecture discussions with customers.
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes.
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope.
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle.
• Coordinating execution across commercial, product, and engineering teams.
• Mentoring and developing junior team members.

All About You

• Basic understanding of Java development and object-oriented design
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack.
• Software architecture and solution design capabilities.
• Experience of integrating APIs and SDKs into customer solutions.
• Payments, commerce, or financial services experience is desirable.
• Proven experience leading customer implementations.
• Ability to bridge business and technical discussions.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience creating repeatable processes, standards, and documentation.
• Coaching and mentoring capabilities.
• Customer-focused and implementation-oriented
• Highly driven with a pragmatic approach to execution.
• Excellent verbal and written communication skills.
• Strong problem-solving mindset.
• Alignment with Mastercard values and collaborative culture.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.