Customer Onboarding & Partnership Senior Analyst

Mastercard; Ireland; On-site; EUR 90,000 - 130,000; Full time

Job summary

Mastercard Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space. We lead technical solution design and architecture discussions with customers and drive onboarding, implementation, and ongoing support.

You will collaborate with business and tech stakeholders, maintain documentation, mentor juniors, and ensure compliance with Mastercard security policies while delivering high-impact customer solutions.

Qualifications

• Strong Java development and OO design expertise.
• Understanding modern web technologies (React, Node.js, NPM, Webpack).
• Experience integrating APIs and SDKs into customer solutions.
• Experience leading customer implementations.
• Excellent communication and cross-functional collaboration skills.
• Alignment with Mastercard security policies.

Responsibilities

• Lead technical solution design and architecture discussions with customers.
• Drive customer onboarding, implementation, and ongoing support activities.
• Ensure solutions comply with Mastercard standards, governance, and security policies.
• Collaborate with business and technology stakeholders to identify opportunities and define solution scope.
• Establish and maintain high-quality technical documentation throughout delivery lifecycle.
• Coordinate execution across commercial, product, and engineering teams.
• Mentor and develop junior team members.
• Abide by Mastercard security policies and trainings.
• Report any suspected information security violation or breach.

Skills

Java development

React

Node.js

Web technologies

API integration

SDK integration

Software architecture

Customer implementations

Stakeholder management

Documentation

Mentoring

Security compliance

Tools

NPM

Webpack

Job description

• Emerging Data Signals is a global group within Mastercard dedicated to the delivery of new innovative solutions in the Open Finance and digital space
• Leading technical solution design and architecture discussions with customers
• Driving customer onboarding, implementation, and ongoing support activities
• Ensuring solutions comply with Mastercard standards, best practices, and governance processes
• Collaborating with business and technology stakeholders to identify opportunities and define solution scope
• Establishing and maintaining high-quality technical documentation throughout the delivery lifecycle
• Coordinating execution across commercial, product, and engineering teams
• Mentoring and developing junior team members
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Strong Java development and object-oriented design expertiseUnderstanding of modern web technologies such as React, Node.js, NPM, or WebpackStrong software architecture and solution design capabilitiesExperience integrating APIs and SDKs into customer solutionsPayments, commerce, or financial services experience is highly desirableProven experience leading customer implementationsAbility to bridge business and technical discussionsStrong stakeholder management and cross-functional collaboration skillsExperience creating repeatable processes, standards, and documentationCoaching and mentoring capabilitiesCustomer-focused and implementation-orientedHighly driven with a pragmatic approach to executionExcellent verbal and written communication skillsStrong problem-solving mindsetAlignment with Mastercard values and collaborative culture