Implementation Manager (German)

Rippling; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Rippling in Dublin invites an Implementation Manager to join its Global Implementation team. You will drive adoption across Germany-focused clients and help deploy Rippling’s all-in-one Employee Management Platform.

Fluent English and German are essential, with at least three years in HR/payroll software and proven project management. You will collaborate with Customer Experience, ENG, and R&D to improve processes and deliver exceptional customer outcomes.

Qualifications

• Proficient in English and German; written and verbal communication skills.
• German Payroll or accounting experience
• Minimum 3 years of experience with HR, Payroll or Accounting software.
• Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment.
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
• Time management skills and ability to prioritize.

Responsibilities

• Become a Rippling expert and be the go-to resource for customers within 60 days and internal colleagues within 90 days.
• Partner 1x1 with clients (Germany HQ’d focus) to launch their Global all-in-one Employee Management Platform.
• Drive timelines and adoption by aligning use cases with Rippling best practices.
• Provide domain expertise to customers and internal teammates.
• Contribute to developing and documenting implementation processes and best practices.
• Understand customer use cases and collaborate with internal teams to improve processes and products.

Skills

English & German

Project management

Customer focus

Problem solving

Stakeholder management

Tools

JIRA

SFDC

G Suite

Outreach

Mac Computers

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised 1.2B from the world’s top investors—Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team. Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products.

Fluent German and English is essential for this opening.

What You Will Do

• Become a Rippling expert – You’ll be a go‑to resource for our customers within 60 days and with internal colleagues within 90 days.
• Partner 1x1 with an evolving set of clients (focus on Germany HQ’d clients) and own the successful launch of their Global all‑in‑one Employee Management Platform Implementation.
• Drive Customer Timelines & Adoption – Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices.
• Partner with and provide domain expertise to our customers and internal Rippling peers.
• Pitch in on developing/documenting implementation processes and best practices.
• Understand our customer use cases – collaborate closely with internal teams such as Customer Experience, ENG or R&D to improve our process and products.

What You Will Need

• Proficient in English and German; written and verbal communication skills
• German Payroll or accounting experience
• Minimum 3 years of experience with HR, Payroll or Accounting software.
• Proven project management experience deploying multiple projects simultaneously and on time in a fast‑paced environment. Nothing slips through the cracks.
• You love interacting with customers and always seek to deliver a great customer experience.
• Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
• Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
• Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers and unblocking clients.
• Time management skills and ability to prioritize.

Bonus

• 3+ years experience in Implementation, Technical Account Management, or Customer Success at a fast‑paced SaaS company.
• Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers.

Additional Information

The Global Implementation team is the newest addition to our Implementation family here at Rippling. The current team has several Implementation Managers across the globe and we’re excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end‑to‑end Rippling experience.

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request reasonable accommodation, please email [e-mail].

Rippling highly values employees working in‑office to foster a collaborative work environment. For office‑based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week, an essential function of the employee’s role.