Account Manager, Mid-Market - EMEA

Rippling; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-Target Earnings (base + commission)

Equity

Job summary

Rippling in Dublin is seeking an experienced Account Manager to join our hybrid-remote team. You’ll own your book of business, drive adoption, retention and revenue growth, and act as the CEO of your book. This role targets fast-paced growth within the Mid-Market segment.

You’ll engage stakeholders, coordinate procurement, and build a strong pipeline while collaborating with cross-functional teams to secure long-term commitments.

Qualifications

• 4+ years closing deals in a SaaS environment.
• Experience in account management, sales, or quota-carrying customer success.
• Proven track record of meeting and exceeding quota via new product sales and upgrades.
• Ability to build and maintain long-term commercial relationships.
• Strong communication and stakeholder management skills.
• Organised, self-motivated and detail oriented.

Responsibilities

• Proactively engage customers in your book at key lifecycle events.
• Consult with clients to understand HR, IT, Finance, and global workforce needs.
• Navigate a sales process with multiple stakeholders through remote meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of cross-sell, upgrades, and renewals to monthly targets.
• Demonstrate Rippling products via adoption playbooks and prospecting.
• Partner with product, support and customer operations to ensure success.

Skills

Account management

SaaS sales

Quota carrying

Customer success

Negotiation

Pipeline management

Relationship building

Job description

About the role

This is an exciting opportunity to be a member of Rippling's Global Account Management team! We're looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Dublin based team. As an account manager at Rippling, you are the CEO of your book of business. You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of one our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you're in the right place.

What you will do

• Proactively engage customers in your book via key lifecycle events: "go live", benefits renewal, executive business reviews, contract renewal, etc.


• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach


• Navigate a sales process by building relationships with multiple stakeholders through remote meetings


• Negotiate and coordinate customer procurement and contract execution


• Build and manage a pipeline of new subscription cross sales, product upgrades, and contract renewals to monthly targets


• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting


• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long term commitments


• Take an entrepreneurial approach to the role

What you will need

• A minimum of 4+ years experience in closing deals in a SaaS environment.


• Strong experience in account management, sales, or quota-carrying customer success


• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)


• Competitive and creative drive to win over customers and think outside the box to get a deal done


• Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process


• Proven success building and maintaining long term commercial relationships


• Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company


• Highly organised, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small


• High integrity; enthusiastic about building a great company for the long term


• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Additional Information

This role will receive a competitive On-Target Earnings package (base salary + sales commission) + equity.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#hybrid