Identity & Access Management Analyst

SMBC Group; Tralee; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SMBC Group in Tralee seeks a detail-oriented Security Analyst to join the Identity & Access Management team. You will protect information by enforcing security controls while maintaining high availability and performance across assets.

The role focuses on managing Active Directory, Entra ID, and ServiceNow tickets, supporting Joiner/Mover/Leaver processes, and collaborating with IAM Engineering to ensure secure access management globally.

Qualifications

• 2+ years' experience in Security Analyst, IAM Analyst, IT Operations, or related role.
• Hands-on experience with Active Directory (On-Premises) and Microsoft Entra ID.
• Experience using ServiceNow or a similar IT Service Management platform.
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues independently.

Responsibilities

• Manage and maintain user and group configurations within Active Directory (On-Premises) and Microsoft Entra ID.
• Analyse, triage, and resolve access-related incidents, service requests, and unstructured ServiceNow tickets.
• Support Joiner, Mover, and Leaver processes, ensuring access is provisioned, modified, and removed accurately and in a timely manner.
• Troubleshoot authentication, account, and access-related issues across multiple platforms and applications, ensuring issues are thoroughly investigated, managed, and driven through to completion.
• Support the administration of access packages and entitlement management solutions.
• Collaborate with IAM Engineering and other technology teams to support operational activities and automation initiatives.
• Maintain accurate process documentation and knowledge articles.
• Identify opportunities to improve processes, reduce manual effort, and enhance service delivery.
• Contribute to a high-performing team environment and support continuous improvement initiatives.

Skills

Analytical thinking

Problem solving

Attention to detail

Strong communication

Multitasking

Team collaboration

Tools

Active Directory (On-Premises)

Microsoft Entra ID

ServiceNow

Job description

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SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

• This is a hybrid role, requiring the successful candidate to attend our Tralee office.
• Support hours run from 7:00 AM to 10:00 PM (Monday–Friday), with 7.5-hour shifts on a weekly rotation.
• Occasional planned Saturday work (approximately 5 times per year) and coverage during local bank holidays may be required to support global operations.

Role Description

SMBC are seeking a detail-oriented and proactive Security Analyst to join our Identity & Access Management (IAM) team. This role is responsible for protecting the integrity, confidentiality, and availability of information by ensuring appropriate security controls are enforced on company assets, while maintaining high standards of availability, resilience, and performance.

The Security Analyst will focus on managing Active Directory, creating and maintaining access packages, and analysing unstructured ServiceNow tickets to support access governance and security operations. This position works closely with the IAM Engineering team to ensure secure and efficient access management across the organization.

The successful candidate will be process-oriented, possess strong communication skills, and be comfortable liaising with stakeholders at all levels. This role is part of a global support team within a multinational financial services company. Support hours run from 7:00 AM to 10:00 PM (Monday–Friday), with 7.5-hour shifts on a weekly rotation. Occasional planned Saturday work (approximately 5 times per year) and coverage during local bank holidays may be required to support global operations.

This role will report to the Team Lead of Security Analyst Team.

Role Objectives: Delivery

• Manage and maintain user and group configurations within Active Directory (On-Premises) and Microsoft Entra ID.
• Analyse, triage, and resolve access-related incidents, service requests, and unstructured ServiceNow tickets.
• Support Joiner, Mover, and Leaver processes, ensuring access is provisioned, modified, and removed accurately and in a timely manner.
• Troubleshoot authentication, account, and access-related issues across multiple platforms and applications, ensuring issues are thoroughly investigated, managed, and driven through to completion.
• Support the administration of access packages and entitlement management solutions.
• Collaborate with IAM Engineering and other technology teams to support operational activities and automation initiatives.
• Maintain accurate process documentation and knowledge articles.
• Identify opportunities to improve processes, reduce manual effort, and enhance service delivery.
• Contribute to a high-performing team environment and support continuous improvement initiatives.

Qualifications and Skills

• 2+ years' experience in a Security Analyst, IAM Analyst, IT Operations, or related role.
• Hands-on experience with Active Directory (On-Premises) and Microsoft Entra ID.
• Experience using ServiceNow or a similar IT Service Management platform.
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues independently.
• Experience working within a fast-paced operational environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Understanding of Identity and Access Management principles and user lifecycle management.
• Willingness to learn new technologies, processes, and ways of working.

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [e-mail].