ICT Administrator

Self Help Africa Inc.; Dublin; Hybrid; EUR 35,000 - 42,000; Full time

Job summary

Self Help Africa in Dublin, Ireland, is seeking an ICT Administrator to manage the technology environment, deliver user support, and ensure secure, cost-effective IT operations across the organisation.

You will administer Microsoft 365 and Google Workspace, handle devices, network services, backups and security controls, and work closely with the ICT Operations Manager.

Qualifications

• A third-level ICT qualification or equivalent demonstrable professional experience.
• Experience administering Microsoft 365 or Google Workspace in a multi-site environment.
• Strong security awareness and IT governance fundamentals.

Responsibilities

• Provide first-line ICT user support and service desk tasks.
• Configure and manage user accounts, devices, software and access per policy.
• Maintain documentation, asset registers and licence subscriptions.

Skills

ICT Support

Microsoft 365

Google Workspace

Active Directory / Entra ID

Network & security basics

Education

Second-level ICT qualification or higher

Tools

Microsoft 365

Google Workspace

Entra ID

Windows/macOS endpoints

Job description

Job ID: 94997
Job Title: ICT Administrator
Company: Self Help Africa
Location: Dublin, Ireland
Contract type: Full Time, Permanent
Hours: Full time 37.5 hours per week Monday – Friday
Salary: €35,000 – €42,000
Reports to: ICT Operations Manager

Organisation Overview

About Self Help Africa

Established in 1984, Self Help Africa is an international development organisation that works through agriculture and agri-enterprise development to address hunger, poverty, social inequality and the impacts of climate change.

We believe that equitable economic development is key to lifting communities out of long-term poverty, empowering them to take control of their futures and improving their quality of life.

Our current five-year organisation strategy, defines our mission as the alleviation of hunger, poverty, social inequality and the impact of climate change through community led, market-based and enterprise-focused approaches, so that people can have access to nutritious food, clean water, decent employment and incomes, while sustaining natural resources.

Our three core values are:

Community: We are inclusive, honest and have integrity in our relationships.

Impact: We are accountable, ambitious and committed to systemic change.

Innovation: We are agile, creative and enterprising in an ever-changing World.

Job Purpose

The ICT Administrator supports the delivery, security and continuous improvement of Self-Help Africa’s technology environment. The role helps ensure that systems, devices and digital services are reliable, secure and cost-effective, enabling staff across the organisation to work efficiently and collaboratively. This is a key support role within the ICT team, providing user support, systems administration and operational assistance across global offices.

Key Responsibilities

End-User Support & Service Desk

• Act as the first point of contact for ICT support requests through the support system, resolving or escalating hardware, software, network and access issues as appropriate.
• Provision and configure user accounts, devices, software and access for new starters, deliver basic ICT inductions, and complete offboarding activities for leavers in line with policy.
• Maintain accurate ticket records and meet agreed service-level targets for response and resolution.

Infrastructure, Platforms & Documentation

• Maintain end-user devices, peripherals, mobile devices and meeting-room equipment to support day-to-day operations.
• Administer core ICT platforms including Microsoft 365, Google Workspace, document collaboration tools, endpoint protection and cyber security awareness tools.
• Monitor and maintain LAN, Wi‑Fi, VPN, backups and basic firewall configurations, liaising with vendors where specialist support is required.
• Maintain accurate user guides, procedural records and system configuration documentation.

Cybersecurity & Information Assurance

• Apply and maintain endpoint security controls, including patching, anti‑malware, encryption and multi‑factor authentication.
• Support staff awareness of phishing, information security and good data‑handling practices.
• Support compliance with GDPR and Self Help Africa’s data‑protection requirements.
• Coordinate the procurement and review of ICT hardware equipment
• Maintain an accurate ICT asset register and track software licences and subscriptions, including renewals and rationalisation opportunities.
• Liaise with ICT suppliers and managed‑service providers to help ensure service quality and value for money
• Support the roll‑out of new applications, platform upgrades and integrations.
• Test and evaluate new technologies and provide recommendations to the ICT Operations Manager.
• Contribute to ICT projects, including country‑office support initiatives and digital transformation work.
• Produce reports on ICT audits, service performance and application or system usage as required.

Responsibilities listed are not exhaustive and serve only as a broad indication of the role. The post-holder may also be required to undertake other duties assigned by the line manager or needed by the organisation.

Key Relationships

Internal

• ICT Operations Manager and ICT team
• Staff, volunteers and country office teams across Self Help Africa
• Functional teams including HR, Finance, Communications, Compliance, Strategy, Programmes and Fundraising

External

• ICT vendors, managed-service providers and connectivity suppliers
• Software and SaaS suppliers
• External auditors and ICT consultants
• Partner organisations, consortium ICT contacts and donors
• A third-level qualification in Computer Science, Information Systems, ICT or a related discipline, or equivalent demonstrable professional experience in an ICT support role.
• Minimum 3–4 years’ experience administering Microsoft 365 or Google Workspace, Active Directory or Entra ID, and Windows and macOS endpoints in a multi-site environment.
• Practical knowledge of LAN/WAN, VPN, Wi‑Fi and basic firewall administration.
• Strong analytical, problem‑solving and organisational skills.
• Excellent written and verbal communication skills, including strong interpersonal skills.
• Strong computer skills, including Microsoft Word, Excel and Office applications.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, ITIL 4 Foundation or CCNA.
• Experience in the not-for-profit or international development sector.
• Experience administering MDM platforms such as Google Workspace Endpoint Management or Microsoft Intune.
• Experience with CRM, fundraising or finance platforms such as Salesforce.
• Understanding of, or interest in, development issues and a commitment to Self Help Africa’s work in Sub‑Saharan Africa.
• A second working language such as French or Portuguese.

The Deadline for Receiving applications is Friday 9th October 2026 at 5pm

Self Help Africa is an Equal Opportunities Employer

All candidates offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require Police/DBS/ vetting.

Self Help Africa is an international development charity and is committed to the safeguarding of all those who we come into contact with or through our work. We are committed to preventing any type of unwanted behaviour relating to our workincluding sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and we are committed to promoting the welfare of children and the people we aim to assist with whom Self Help Africa engages. Self Help Africa expects all staff and volunteers to share this commitment and uphold the values and behaviours outlined in the Code of Conduct and Child and Adult Safeguarding Policy . We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Recruitment to all roles in Self Help Africa will include, and be subject to, a criminal records self‑declaration, references, and other pre‑employment checks, which may include police and qualifications checking. Self Help Africa is committed to the principles of the Misconduct Disclosure Scheme and will request information from previous employers about any findings of sexual exploitation, sexual abuse or sexual harassment during employment. By submitting an application, the applicant confirms her/his understanding of these recruitment procedures. Subsequently, working or volunteering with Self Help Africa is subject to a range of vetting checks, including criminal background checking.

Research shows that women and those from marginalised ethnic groups are less likely to apply to jobs unless they meet every single requirement. If you’re excited about this role but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!

Self Help Africa is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.