Hybrid Travel Claims Expert – Dublin

Sedgwick; Ireland; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dún?

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Travel Claims Assessor in Dublin for a permanent, full-time role with hybrid work arrangements. The role involves managing a portfolio of travel claims from assessment through resolution, interpreting policy wording, and ensuring outcomes are accurate, timely and compliant with regulatory standards.

You will review claims, maintain records, process payments, and identify referrals such as potential fraud or recoveries.

Qualifications

• Travel insurance products and policy wordings understanding.
• Knowledge of the claims lifecycle from notification to resolution.
• Strong analytical and numeracy skills for informed decisions.
• Highly accurate and thorough approach to record-keeping and decisions.
• Proficient with Microsoft Word and Excel.
• Excellent verbal and written communication with customers and colleagues.
• Ability to work independently and manage workload with initiative.
• Strong organisational and prioritisation abilities.

Responsibilities

• Manage a portfolio of travel claims from assessment to resolution.
• Review claim circumstances, interpret policy wording and make informed decisions.
• Maintain accurate claim records, process payments promptly and flag referrals.
• Communicate decisions clearly to customers, providing empathy and clarity.
• Collaborate within a team to meet service levels and share knowledge.

Skills

Travel insurance knowledge

Claims knowledge

Analytical skills

Attention to detail

Digital skills (Word/Excel)

Communication

Initiative

Organisation

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Sedgwick Ireland is seeking a Travel Claims Assessor in Dublin for a permanent, full-time role with hybrid work arrangements. The role involves managing a portfolio of travel claims from assessment through resolution, interpreting policy wording, and ensuring outcomes are accurate, timely and compliant with regulatory standards.

You will review claims, maintain records, process payments, and identify referrals such as potential fraud or recoveries.