Hybrid Service Desk Analyst — Growth & Certifications

Intuity Technologies; Galway; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working - Hybrid

Early Finish Friday

Company matched pension

Life assurance

Health Benefits

Family Leave Policies

EAP Service

Premium training and certifications

Cycle to work

Social events

Descripción de la vacante

Intuity Technologies is seeking a Service Desk Analyst in Galway for a full-time, permanent role. You will own moderately complex incidents, troubleshoot across modern workplace and cloud environments, and provide clear communications to customers.

The role emphasises secure administration, governance, and continual service improvement. Ideal candidates have 2+ years of service desk experience, strong knowledge of Microsoft 365 and Azure services, and a customer-focused, security-conscious

Formación

• 2+ years of service desk, MSP or customer-facing IT support experience.
• Hands-on knowledge of Microsoft 365, Windows, identity, endpoint management, networking and security fundamentals.
• Experience diagnosing issues using structured troubleshooting, logs and standard support tools.
• Ability to complete approved administration and implement low-to-medium risk changes within defined authority.
• Clear written and verbal communication; explains technical issues and business impact.

Responsabilidades

• Own incidents and requests: manage moderately complex cases through resolution.
• Troubleshoot across technologies: analyse logs, test hypotheses, use diagnostic tools.
• Deliver secure administration and controlled change within authority.
• Provide clear customer communication with realistic expectations and updates.
• Escalate effectively when needed with complete technical handover.
• Improve the service: create reusable knowledge and identify recurring issues.
• Support colleagues: share knowledge with Level 1 and collaborate with senior engineers.

Conocimientos

Strong communication

Customer-focused

Security-conscious

Team collaboration

Ownership of incidents

Troubleshooting

Educación

ITIL 4 Foundation

Microsoft 365 Certification

Herramientas

Microsoft 365

Entra ID

Intune

Defender

Azure Virtual Desktop

Windows Server

Active Directory

DNS/DHCP

Descripción del empleo

Intuity Technologies is seeking a Service Desk Analyst in Galway for a full-time, permanent role. You will own moderately complex incidents, troubleshoot across modern workplace and cloud environments, and provide clear communications to customers.

The role emphasises secure administration, governance, and continual service improvement. Ideal candidates have 2+ years of service desk experience, strong knowledge of Microsoft 365 and Azure services, and a customer-focused, security-conscious