Hybrid Personal Lines Tech Team Lead - Lead & Innovate

RSA Group; Galway; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

A leading insurance company is seeking a Technical Team Leader to join their Customer Operations team in Galway. This role requires significant technical underwriting experience in personal lines products and strong leadership skills. The successful candidate will be responsible for driving strategic change, ensuring exceptional customer service, and fostering a high-performance culture within the team. Applicants should have a CIP qualification and a proven track record in managing high-performing teams. This hybrid position supports flexible working arrangements.

Qualifications

• Desire to pursue further professional qualifications.
• Experience in leading high performing teams.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Lead and manage a customer service team to achieve performance and service targets.
• Enhance customer proposition through data collection and insight.
• Implement strategic plans for continuous improvement.

Skills

Technical product knowledge of personal lines products

Change management

Process improvement methodologies

Leadership and team motivation

Customer-focused mindset

Education

CIP Qualified

Job description

A leading insurance company is seeking a Technical Team Leader to join their Customer Operations team in Galway. This role requires significant technical underwriting experience in personal lines products and strong leadership skills. The successful candidate will be responsible for driving strategic change, ensuring exceptional customer service, and fostering a high-performance culture within the team. Applicants should have a CIP qualification and a proven track record in managing high-performing teams. This hybrid position supports flexible working arrangements.