Housing Welfare Officer

Clare County Council; Ennis; On-site; EUR 38,000 - 56,000; Full time

Job summary

Clare County Council Housing Welfare Officer role to support vulnerable households, sustain tenancies and prevent homelessness in County Clare. You will engage with service users, colleagues and external agencies to improve housing stability and wellbeing.

The position requires strong communication, problem solving, and the ability to work under pressure while maintaining confidentiality and using standard ICT/office software.

Qualifications

• Interpersonal and communication skills.
• Engaging with a wide range of people and maintaining good working relationships.
• Working collaboratively with service users, colleagues and other professionals.
• Problem solving and decision making.
• Project management and stakeholder networking.
• Administration and report writing.
• Handling conflicting demands and working under pressure to tight deadlines.
• Leading and coordinating external agencies.
• Initiating and maintaining confidentiality.
• Operation of ICT systems and standard office software packages.

Skills

Interpersonal skills

Communication skills

Engaging diverse people

Collaborative work

Problem solving

Decision making

Project management

Stakeholder networking

Administration

Report writing

Handling conflicting demands

Working under pressure

Co-ordinating external agencies

Initiative

Confidentiality

ICT systems & office software

Tools

ICT systems

Office software

Job description

The Housing Welfare Officer plays a key role in supporting vulnerable households, sustaining tenancies, preventing homelessness, and ensuring that housing applicants and tenants can access the services and supports necessary to improve their housing stability, wellbeing, and quality of life.

The ideal candidate for the position shall:

• Have Interpersonal and communication skills
• Engaging with a wide range of people and maintaining good working relationships
• Working collaboratively with service users, work colleagues and other professionals
• Problem solving & Decision making
• Project management
• Stakeholder networking and engagement
• Administration and report writing
• Dealing effectively with conflicting demands
• Working under pressure to tight deadlines
• Leading and co-ordinating (external) agencies
• Engaging and networking with stakeholders
• Acting on own initiative
• Maintaining confidentiality
• Operation of ICT systems and standard office software packages