Hotel Reservations Agent

Grand Hotel Malahide; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary parking

Gym access

Staff discounts

Insurance discount

Taxsaver Scheme

Cycle to Work

Save as You Earn

Refer a Friend

Dry Cleaning Discount

Job summary

Grand Hotel Malahide, a four‑star property, is seeking a Reservations Agent to join our Sales & Reservations team in Malahide, County Dublin.

You'll support reservation agents, manage inquiries, adhere to SOPs, and help maximise occupancy while delivering excellent customer service across our hotel portfolio.

We offer on-site parking, flexible schedules and development opportunities within the FBD Hotels Group.

Qualifications

• Previous experience in a similar role in a hotel environment.
• Ability to prioritise in a fast-paced environment.
• Accuracy & strong attention to detail.
• Flexibility in day-to-day job demands.
• Excellent organisational and communication skills.
• Work well within a team environment and also be able to use own initiative.

Responsibilities

• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPs and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feedback
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

Skills

Administration

Fast-Paced, Independent Thinker

Reservations

Attention to Detail

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T Show more

Skills and attributes

• Administration
• Fast-Paced, Independent Thinker
• Reservations
• Attention to Detail

Description

Reservations Agent – 4* Grand Hotel, Malahide

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

• Previous experience in a similar role in a hotel environment
• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• ‘Refer a Friend’ bonus scheme
• Colleague Discounted Dry Cleaning Service

On-site Gym or Fitness Discounts

Flexible Schedules

Professional Development + Growth

EAP (Employee Assistance Programme)

Staff Discounts

Professional Coaching

Team Bonding Events

Opportunities for Advancement

Great Location

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Free onsite parking

Learning and Development opportunities

E-Learning and Development opportunities

Grand Hotel Malahide is an Equal Opportunity Employer