Homes Advisor, Dublin.

AIB; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Market leading Pension Scheme

Healthcare Scheme

Variable Pay

Employee Assistance Programme

Family leave options

Two volunteer days per year

Job summary

AIB is seeking an energetic and customer‑focused Mortgage Advisor to join our Homes team in the City Centre office. You will drive mortgage advice, manage the journey from inquiry to drawdown, and deliver an omni‑channel customer experience with a flexible, agile approach.

Ideal candidates will have at least 12 months of mortgage advisory experience, a QFA or commitment to accreditation within 12–18 months, and a proven track record of meeting targets while upholding the highest standards of

Qualifications

• QFA held or committed to becoming fully accredited within 12–18 months.
• Minimum 12 months experience in mortgage advice or assessment.
• Proven track record of delivering exceptional customer service and results.

Responsibilities

• Deliver exceptional customer experience and mortgage advisory services across the journey.
• Manage mortgage applications with accuracy, ensuring compliance and timely decisions.
• Contribute to business performance through effective lead handling and client engagement.

Skills

Mortgage advice

Customer service

Education

QFA held

Job description

At AIB, our values guide how we work and how we support each other. We're looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You'll treat colleagues and customers with fairness and Show Respect, and you'll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Location / Office Policy

City Centre - Office Centric

• Do you excel in providing an excellent customer experience?
• Do you have stakeholder engagement experience?
• Do you have what it takes to work in a fast paced environment?

What Is The Role

In AIB, "Our Purpose is to Back our Customers to achieve their dreams and ambitions" - a bank recognised for superior financial advice and outstanding Customer engagement. One of our guiding Brand values is that we put the customer at the centre of everything we do, breaking with the conventions people expect of a bank. We want to give customers the right experience first time every time, provide a complete, consistent, and connected Omni-Channel experience which is simple and efficient.

In AIB Homes, we believe that our role is to re-imagine how we back more of our customers to have a place that they can call home. We are looking for outgoing, energetic, and enthusiastic people with a passion for Sales to come and join our vibrant team.

This will be a fast-paced role and will require a strong self-starter with passion and energy to drive business performance. The ideal candidate will need to have a flexible and agile mind-set in your approach to doing business and engaging with the market and colleagues. There will be a requirement for shift work in some of these locations.

Key Accountabilities

• Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services.
• Demonstrates an agile and flexible approach that best meets customer needs at a time and place that best suits them.
• Delivers Homes Business Performance as measured by drawdown numbers, new business written and conversion rates.
• Proven experience managing a sales pipeline and lead activity to support Business Performance delivery.
• Demonstrates the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver. Ensures personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.

What You Will Bring

• QFA held (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
• Minimum 12 months experience in Mortgage advice or assessment
• Track record of delivering a consistent level of exceptional service to customers
• Proven track record to delivering strong results against agreed targets.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

Why Work For AIB

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB's PACT - Our Commitment to You.

Key Capabilities

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Accountability: Holding self and others accountable to meet commitments
• Collaboration: Building partnerships and working collaboratively with others to meet shared objectives
• Streamline & simplify: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Credit Risk Analysis: analyse the credit and risk implications of credit proposals and make well-informed decisions to grow profitable business.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at [e-mail]

Disclaimer

Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : Thursday October 15th