Infrastructure and Operations – Senior ICT Specialist in the Civil Service

publicjobs; Dublin; On-site; EUR 80,000 - 110,000; Full time

Benefits offered by this job

Public Service Pension Scheme

Blended working

Bike-to-Work and Tax Saver

Public Service Credit Union

Career progression and mobility

Job summary

Government of Ireland is seeking an Infrastructure and Operations – Senior ICT Specialist in the Civil Service to lead design, deployment and support of ICT/digital infrastructures across on‑prem and cloud environments.

The role requires strong leadership, communication and problem-solving skills, with a focus on continuous improvement and service delivery within a multi‑disciplinary team.

Qualifications

• A degree qualification at NFQ Level 7 or higher with at least 3 years of hands-on ICT infrastructure and operations experience.
• An NFQ Level 8 honours degree with computing modules and at least 3 years of hands-on ICT infrastructure experience.
• An NFQ Level 6 or higher in computing with at least 5 years of hands-on ICT infrastructure experience via ETB/Apprenticeship.
• Two industry-recognised certifications, at least one relevant to ICT infrastructure and operations, with at least 5 years of hands-on experience.

Responsibilities

• Design, implement and support ICT/digital infrastructures across a broad range of technologies for internal and external service users.
• Manage corporate ICT services including productivity apps, email, collaboration, videoconferencing and internet access.
• Develop and support end-to-end ICT infrastructure and operations solutions across cloud and on‑prem environments.
• Lead testing, documentation and governance to ensure quality service delivery.
• Assist in procurement and vendor/contract management for ICT services and products.
• Mentor and lead teams to promote human-centred service design and continuous improvement.

Skills

Leadership

Communication

Analytical thinking

Project management

Education

NFQ Level 7 degree in a relevant computing discipline

NFQ Level 8 honours degree with computing modules

NFQ Level 6 qualification in computing with 5+ years experience

Two industry certifications relevant to the role

Job description

Job title: Infrastructure and Operations – Senior ICT Specialist in the Civil Service

Employer: Government of Ireland

Location: Dublin

Closing Date: 3pm, Thursday, 15th October 2026

About the Employer

The Civil Service is at the heart of Irish society and, as Civil Servants, we put the public at the heart of what we do. Everything we do impacts our country, its organisations and most importantly its people. A career in the Civil Service offers you the opportunity to take on exciting and challenging work while making a real difference to people's lives in Ireland.

As a part of the ICT/Digital Profession in the Civil Service, you can play a real part in delivering the Government’s Digital Public Services Plan 2030 and meeting EU Digital Decade 2030 targets, making a positive impact on the day-to-day lives of people through being involved in designing, building and maintaining systems which support our digital interactions with citizens and businesses.

ICT is a professional discipline within the Civil Service, with its own career pathways, training and development programmes and networking opportunities. As well as offering a rewarding and challenging career, some of the benefits of working in the Civil Service include:

• A chance to work on major cross-government projects.
• The opportunity to grow your expertise in your chosen area of ICT/digital.
• Career progression and mobility opportunities.
• Access to Public Service Credit Union.
• Access to flexible work arrangements and well‑being programmes to support a healthy work life balance such as Blended Working.
• Membership of the Single Public Service Pension Scheme.
• Access to schemes such as the Bike-to-Work and Tax Saver public transport pass.

About the Role

As a core part of the ICT/digital unit of any Civil Service organisation, the role of Infrastructure and Operations – Senior ICT Specialist at HEO level is an important one. Infrastructure and Operations Specialists will generally work as part of a multi-disciplinary ICT/digital team to design and deliver ICT/digital services and solutions to a range of users including members of the public, businesses and colleagues across their own organisation.

The specific duties of each Infrastructure and Operations – Senior ICT Specialist role will largely be determined by the Civil Service organisation to which you are assigned. However, some duties and responsibilities will be common to all such roles and may include:

• Designing, implementing and supporting a wide range of ICT/digital infrastructures across a broad set of leading technologies serving internal and external service users;
• Managing your organisation’s corporate ICT services to end users such as office productivity applications, email, on‑line collaboration and videoconferencing, access to internet and on‑line services etc.;
• Developing and supporting end‑to‑end ICT infrastructure and operations solutions across a broad set of leading technologies;
• Supporting the design, implementation and support of a wide range of secure end‑to‑end technical infrastructures across a broad set of leading technologies, on premise and cloud, serving internal and external service users;
• Developing test strategies and test cases and carrying out appropriate testing when introducing new solutions;
• Developing, maintaining and reviewing technical documentation, operational procedures, infrastructure designs and support knowledge bases to ensure the effective management, support and continuous improvement of ICT services and infrastructure across the organisation;
• Showing leadership in ensuring a focus on continuous improvement and quality service delivery;
• Assisting in the procurement of ICT services and products as well as vendor and contract management.

Other responsibilities common to the role of any Senior ICT Specialist role at HEO-level in the ICT profession may also include:

• Managing and mentoring a team to maximise performance, ensuring a focus on human‑centred service design, continuous improvement, agile and quality service delivery;
• Promoting the effective use of ICT and digital services to support the business of the organisation and in particular to promote world‑class delivery of digital government services;
• Engaging in collaborative problem solving with other ICT areas and business units, ensuring that your work is informed by the overall organisational strategy;
• Monitoring ICT/digital developments at international level including strategies and policy development by multilateral institutions such as the EU, OECD and UN, and demonstrating and maintaining a broad knowledge of technology solutions, current trends and techniques;
• Working closely with and managing external contractors and vendors;
• Researching and summarising findings as well as producing high‑quality reports as required;
• Working within and across departments/agencies, where project delivery involves multiple organisations;
• Undertaking such training and development, by yourself and your team, as may be required to ensure that you stay up to date with the technologies in your area of operations;
• Other broader activities associated with ICT/digital service delivery as budget and people management, procurement, compliance, project management, stakeholder engagement, research, and assessment of projects from a feasibility and value for money perspective, etc;
• Such other duties as may be assigned from time to time by your manager.

About You

Given the technical nature of the roles to be filled, you must have a relevant qualification which is matched with experience appropriate to this Infrastructure and Operations Senior ICT Specialist role. It is up to you to make sure that your application form showcases the experience you have gained so far.

Accordingly, you must, on or before, 15th October 2026 meet one of the following sets of criteria:

• A. Hold a degree qualification at Level 7 on the National Framework of Qualifications (NFQ) major award (i.e. an ordinary level degree), or higher, in a relevant computing or computational discipline and at least 3 years directly relevant* hands‑on ICT infrastructure and operations experience from your employment to date.
• OR B. Hold a degree qualification at Level 8 on the NFQ major award (i.e. honours degree), or higher, with computing or computational modules taken in the final year and at least 3 years directly relevant* hands‑on ICT infrastructure and operations experience from your employment to date.
• OR C. Hold a major award qualification of at least Level 6, or higher, on the National Framework of Qualifications (NFQ) in a relevant computing or computational discipline, for example: an NFQ Level 6 qualification from a Post Leaving Cert Course at an ETB, or the FIT Tech Apprenticeship and at least 5 years directly relevant* hands‑on ICT infrastructure and operations experience from your employment to date.
• OR D. Have achieved at least two industry‑recognised certifications one of which must be in an area relevant to this role (see page 10 for a range of examples) and at least 5 years directly relevant* hands‑on ICT infrastructure and operations experience from your employment to date.

* Examples of your experience should be relevant to the area of Infrastructure and Operations and include, but are not limited to areas such as ICT service management, ICT operations and server support, enterprise architecture, technical infrastructure design and delivery, including cloud, technical support etc.

During this recruitment process, candidates must be able to demonstrate:

• achievements, from their career to date, of where/how they have delivered ICT/digital solutions, or any elements thereof, to the benefit of the business of their organisation in the area of Infrastructure and Operations;
• that they can provide effective leadership, to a team of ICT, digital and business specialists ensuring a focus on continuous improvement and service delivery;
• leadership skills in an ICT environment in their career to date;
• initiative with a proactive approach to the introduction of ICT-based digital solutions;
• excellent communication skills and be comfortable working as part of and at times leading a team or project group;
• strong analytical thinking, leadership, communication and networking skills;
• a clear ability to organise and prioritise work tasks in a busy work environment which is characterised by competing demands from a range of different work areas.

Further information including details on how to apply for this position is available on www.publicjobs.ie.

The closing date for receipt of completed applications is 3pm on Thursday, 15th October, 2026.

We are committed to a policy of equal opportunity and encourage applications under all nine grounds of the Employment Equality Act.