Healthcare Advisor: Personalised Wellness & Customer Care

Boots Group; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Pension membership (PRSA)

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

Boots Group in Ireland is seeking a Healthcare Advisor to deliver complete care by advising on health and wellness products and services. You’ll provide outstanding customer care in-store and help customers choose the right products with guidance to the pharmacist when appropriate.

Join a collaborative team, stay up-to-date with new lines and promotions, and uphold company standards. The role supports an omnichannel experience and offers a friendly, inclusive environment where customer care is

Qualifications

• Energy and passion for finding the best solutions for your customers.
• Curious about patients, customers and their holistic health and wellbeing.
• Empathetic and able to interact sensitively.
• A team player that loves to contribute to the team and store’s success.
• Digitally savvy and comfortable embracing technology and the omnichannel offering.
• Sales-driven and focused on delivering a great customer experience.
• Be an ambassador for the Boots brand, with desiring to learn about everything health.
• Experience in a healthcare setting.

Responsibilities

• Provide outstanding customer care and advice within your store.
• Keep up-to-date with all the various new lines and promotions within store, so that you can always provide customers with the most up-to-date information.
• Take every opportunity to provide information to customers, referring them to the pharmacist when appropriate, to help them select the best products and services – with increased sales being the natural result.
• Play your part within the team, working together and taking action to help and support colleagues to deliver the best for customers.
• Be a role model for the ‘customer-led’ attitude. The customer is everything to you, and you’ll create a culture where everyone is friendly and passionate about doing the right thing for them.
• Ensure compliance with company and professional standards, relevant legislation and company procedures.
• Take responsibility with your colleagues, to ensure that the store is clean and tidy and queues are managed effectively.
• Share and celebrate your successes, and identify best practice across local stores, to ensure that outstanding customer care is always provided.

Skills

Customer care

Sales

Team player

Digital literacy

Omnichannel

Brand ambassador

Job description

Boots Group in Ireland is seeking a Healthcare Advisor to deliver complete care by advising on health and wellness products and services. You’ll provide outstanding customer care in-store and help customers choose the right products with guidance to the pharmacist when appropriate.

Join a collaborative team, stay up-to-date with new lines and promotions, and uphold company standards. The role supports an omnichannel experience and offers a friendly, inclusive environment where customer care is