Head of IT - Retail Division

Unipharmedtech; Ireland; On-site; EUR 110,000 - 160,000; Full time

Job summary

Uniphar seeks a Head of IT – Retail Division for a full-time, permanent role based at Citywest Office, Ireland. You will lead IT within a major digital transformation spanning ERP, EPOS, and O365 Tenant consolidation, driving ITIL processes and vendor management to deliver value.

You will oversee cross-functional teams, set KPIs, manage budgets, and ensure timely delivery of IT solutions that align with the divisional strategy and improve customer service and operations.

Qualifications

• 7+ years of experience in IT leadership or a similar role.
• Experience with ERP & EPOS technologies.
• Proven experience delivering IT solutions in a complex, cross-functional environment.
• Strong knowledge of IT infrastructure, security and architecture.
• Experience working within an ITIL-aligned IT service management framework.
• Excellent stakeholder management and communication skills.

Responsibilities

• Act as IT Lead within a large digital Transformation project including ERP, EPOS, and O365 initiatives.
• Develop, implement, and manage ITIL processes for IT service management.
• Oversee vendor relationships to ensure optimal service and value.
• Drive operational excellence by evaluating and improving processes, technologies, and vendor performance.
• Enhance customer service by training staff on software/hardware usage and providing support.
• Manage incident response and resolution for IT-related issues.
• Collaborate with group-wide technology teams to align with divisional strategy.
• Develop and monitor KPIs for operations, infrastructure, projects, and service delivery.
• Manage IT budget and vendors, ensuring alignment with budget expectations.
• Oversee IT projects from initiation to completion, ensuring timely delivery within budget.

Skills

IT Leadership

Stakeholder Management

Leadership

Problem-Solving

Communication

Vendor Management

Education

Bachelor's degree in Information Technology, Computer Science or related

Tools

ERP

EPOS

ITIL

Job description

Head of IT – Retail Division

Full‑time, permanent role based at Citywest Office.

Key Responsibilities

• Act as IT Lead within a large digital Transformation project consisting of ERP, EPOS and O365 Tenant Consolidation Workstreams.
• Develop, implement, and manage ITIL processes to ensure efficient and effective IT service management.
• Oversee vendor relationships, ensuring optimal service delivery and value for business needs.
• Drive operational excellence by continuously evaluating and improving processes, technologies, and vendor performance.
• Enhance customer service by providing training to employees on software and hardware usage, troubleshooting issues, and offering technical support as needed.
• Manage incident response and resolution, ensuring timely and effective handling of IT‑related issues.
• Collaborate with group‑wide technology teams to contribute to the overall technology direction across Uniphar.
• Liaise with architects to develop digital solutions that support and align with the divisional strategy.
• Develop and monitor KPIs for operations, infrastructure, projects, and service delivery to measure performance and identify areas for efficiency.
• Manage the overall IT budget and vendors, ensuring alignment with budget expectations.
• Oversee IT projects from initiation to completion, ensuring timely delivery within budget.

Key Skills and Competencies

• Technical Expertise: Strong understanding of IT domains (ERP, EPOS, infrastructure, security, architecture, application performance, etc.).
• Leadership: Proven ability to lead and motivate cross‑functional teams.
• Problem‑Solving: Excellent analytical and problem‑solving skills, with the ability to resolve complex issues.
• Communication: Strong verbal and written communication skills, with the ability to engage effectively with both technical and non‑technical stakeholders.
• Stakeholder Management: Experience managing relationships with business stakeholders, vendors, and third‑party providers.
• ITIL Knowledge: Familiarity with ITIL practices, particularly Service Design, Service Transition, and Continual Service Improvement.
• Project Management: Experience working in a program/project environment, with a focus on delivering IT solutions.

Mandatory Qualifications

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• 7+ years of experience in IT leadership or a similar role.
• Experience with ERP & EPOS technologies.
• Proven experience delivering IT solutions in a complex, cross‑functional environment.
• Strong knowledge of IT infrastructure, security and architecture.
• Experience working within an ITIL‑aligned IT service management framework.
• Excellent stakeholder management and communication skills.

Desirable Qualifications

• ITIL Foundation Certification (or higher).
• Experience in program/project management methodologies (e.g., PRINCE2, Agile).

Uniphar is an equal‑opportunity employer; we do not discriminate and welcome all responses.