Head of Business Insights (FTC)

Aer Lingus Group; Dublin; On-site; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Staff travel benefits

Job summary

Aer Lingus is seeking an experienced Head of Business Insights to lead the enterprise-wide data strategy and drive data-driven decision making across Commercial, Operations, Finance and Customer.

This 14-month fixed-term role partners with senior leaders to translate strategic objectives into data initiatives, build a culture of data literacy, and deliver measurable business value through dashboards and self-service analytics.

Qualifications

• 8+ years in business intelligence, analytics, or data strategy roles.
• Degree in a quantitative field (e.g., Data Science, Economics, Engineering, Business Analytics).
• Deep understanding of data platforms, data governance, and AI/ML in business contexts.

Responsibilities

• Interface between DDO programme and senior stakeholders across Commercial, Operations, Finance and Customer.
• Translate strategic objectives into data-driven initiatives aligned with transformation goals.
• Champion data literacy and insight-led decision-making across the organisation.

Skills

BI & Analytics

Data strategy

Stakeholder mgmt

Communication

Agile delivery

Leadership

Education

Quantitative degree

Tools

Databricks

Tableau Cloud

Job description

This role is being recruited on a 14 month fixed-term-contract basis.

AsHead of Business Insightsin Aer Lingus, you will play a pivotal role in shaping and executing Aer Lingus’s enterprise-wide data strategy. Acting as a strategic partner to directors and executives across the organisation, you will ensure that data-driven decision-making is embedded at every level.
You will lead local analytics teams, prioritise high-value data products, and translate complex business needs into actionable insights that drive measurable outcomes. Your work will directly impact operational efficiency, revenue growth, and customer satisfaction.
You will serve as central connector for the Aer Lingus Data Driven Organisation (DDO) programme, fostering deep partnerships with senior leaders across Commercial, Operations, Finance, and Customer. By aligning data strategy with enterprise transformation goals, you will champion initiatives that unlock insights and deliver tangible improvements across Aer Lingus.

Your key responsibilities will include:

• Serve as the primary interface between the DDO programme and senior business stakeholders, including directors and executives across commercial, operations, finance, and customer domains.
• Translate strategic objectives into data-driven initiatives, ensuring alignment with Aer Lingus’ transformation goals and the broader IAG data vision.
• Champion a culture of data literacy and insight-led decision-making across the organisation, contributing to the DDO’s cultural change agenda.
• Lead AI adoption in Business Insights, from use-case discovery & prototyping to governed, production-ready processes, while building the team's AI skills and confidence
• Lead the prioritisation and delivery of high-impact data products and insight solutions, ensuring they are aligned to business value and measurable outcomes.
• Oversee the development of dashboards, predictive models, agentic processes and self-service analytics tools that empower business users to make informed decisions.
• Collaborate with the Data Product Managers, AI Platform Leads, and Data Governance teams to ensure data products are scalable, governed, and trusted.
• Lead & mentor a distributed team of local analytics professionals embedded across business units (e.g., Ops, M&E, Customer, Finance).
• Foster a high-performance culture focused on continuous improvement, agile delivery, and cross-functional collaboration.
• Support the development of analytics capabilities through coaching, training, and participation in the Data Literacy Academy.
• Ensure all insights & data products adhere to governance standards, including data quality, privacy, and ethical AI practices.
• Contribute to the DDO Value Realisation Framework by linking insights to key business metrics such as RASK/CASK, OTP, NPS, & CO₂.
• Participate in programme governanceforums, including the Data Council and DDO Townhalls.

Your qualifications and key criteria

• Proven experience (8+ years) in business intelligence, analytics, or data strategy roles, ideally within a complex, regulated, or customer-centric environment.
• Degree in a quantitative field (e.g., Data Science, Economics, Engineering, Business Analytics).
• Deep understanding of data platforms (e.g., Databricks, Tableau Cloud), data governance, and AI/ML applications in business contexts.
• Strategic thinker with a bias for action and a passion for unlocking business value through data.
• Excellent communication skills, with the ability to translate complex data into compelling narratives.
• Comfortable operating in a fast-paced, evolving environment with multiple stakeholders and competing priorities.
• Demonstrated ability to influence and collaborate with senior stakeholders, including C-level executives.
• Familiarity with agile delivery models and product management principles.
• Experience in aviation, travel, or logistics sectors is a plus.

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at [e-mail].

Division / Department

Digital & Information - Data

Contract type

employee recruitment - fixed term

Job location

Republic of Ireland, Dublin, Dublin

Vacancy Reference number

005614

About us

At Aer Lingus, we believe in going above and beyond to connect people, places and possibilities. Whether working at the airport, in our offices or at home - every employee has a role to play in making Aer Lingus the heart of travel to, through and beyond Ireland for generations to come.
How do we do this? We Put Safety First. There's nothing more important. We Are Customer Focused. We champion the customer and go above and beyond to get things just right for them. We're Stronger Together. With a ‘how can I help?' attitude, we communicate and collaborate to achieve shared success. We Own It. We do what we say we're going to do and always follow through. We Look Forward. We build the future by embracing change today.

What we offer

As well as offering you a competitive salary, career advancement opportunities and staff travel benefits (with Aer Lingus and many other international airlines), you will also have the opportunity to work in a dynamic and collaborative environment and to join a team of amazing professionals who are passionate about the aviation industry. To learn more about the exciting benefits and opportunities that await you at Aer Lingus please visit our website.
At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. As an equal opportunity employer, we encourage applications from all candidates who share our passion for aviation. If you have any questions or require any accommodations to support you in your application, please contact us at [e-mail].