Head of 5-Star Hotel Operations

Druids Glen Hotel & Golf Resort; Newtown Mountkennedy; On-site; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Career development and training

Internal training rewards

Staff health insurance contributions

Pension contributions

Hotel staff discounts

Complimentary health club membership

Job summary

Druids Glen Hotel & Golf Resort in Kilmacullagh, Newtown Mount Kennedy, Co. Wicklow, Ireland, is seeking a Director of Operations to lead all hotel outlets. You will steer front desk, housekeeping, maintenance, conference & banqueting, and F&B with a focus on guest satisfaction and team engagement.

The role requires strong leadership, hands-on management, and the ability to manage budgets, forecast revenue, and ensure regulatory compliance in a fast-paced, 5-star environment.

Qualifications

• Proven experience in hotel operations management in the hospitality industry.
• Experience across front office, housekeeping, maintenance, conference & banqueting, and F&B.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage budgets, forecast revenue, and control costs.
• Familiarity with PMS and hotel software.
• Knowledge of health & safety, regulatory compliance.

Responsibilities

• Oversee day-to-day operations across all hotel departments.
• Ensure high standards of guest satisfaction and promptly address complaints.
• Supervise, train, and support departmental managers and staff.
• Monitor labour, expenses, and profitability to drive efficiency and cost control.
• Develop and implement policies to enhance productivity and guest experience.
• Coordinate with external vendors and service providers as needed.
• Ensure compliance with health, safety, licensing, and employment regulations.
• Assist in recruitment, onboarding, and performance evaluations.
• Analyse occupancy trends and guest feedback to drive improvements.

Skills

Hotel operations management

Front office & housekeeping oversight

Budgeting & cost control

Leadership & team motivation

PMS familiarity

Tools

PMS software

Job description

Druids Glen Hotel & Golf Resort in Kilmacullagh, Newtown Mount Kennedy, Co. Wicklow, Ireland, is seeking a Director of Operations to lead all hotel outlets. You will steer front desk, housekeeping, maintenance, conference & banqueting, and F&B with a focus on guest satisfaction and team engagement.

The role requires strong leadership, hands-on management, and the ability to manage budgets, forecast revenue, and ensure regulatory compliance in a fast-paced, 5-star environment.