Gym Receptionist - Part Time

Ocean Fitness Centre; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

Ocean Fitness Centre, Galway's premier leisure and gym facility, is seeking a Front Desk Receptionist to be the welcoming face of the club. You will manage day-to-day reception tasks and support members with a warm, professional approach.

You will lead front-of-house operations, assist with memberships, bookings and payments, and help uphold our premium service standards. The role also includes coaching junior staff and contributing to a collaborative team environment.

Qualifications

• 3+ years in a senior receptionist/front desk/guest services role (hospitality, leisure or premium service background desirable).
• Excellent people skills and the ability to build strong member relationships.
• Strong administrative and organisational ability with attention to detail.
• Able to handle busy periods calmly and resolve issues efficiently.

Responsibilities

• Greet and assist members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings and payments.
• Act as the primary point of contact for member queries, resolving issues empathetically.
• Support the administrative organisation of memberships, records and internal processes.
• Collaborate with management and the wider team to maintain exceptional service standards.
• Train, guide and motivate junior reception staff to deliver consistent quality.

Skills

People skills

Administrative skills

Organizational ability

Customer service

Conflict resolution

Education

High School Diploma or equivalent

Job description

Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Front Desk Receptionist to join our team.

About the Role

As the Gym Receptionist, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.

Key Responsibilities

• Greeting and assisting members and guests with professionalism and warmth.
• Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
• Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
• Support the administrative organisation of memberships, records, and internal processes.
• Collaborate with management and the wider team to ensure exceptional service standards.
• Train, guide, and motivate junior reception staff to deliver consistent quality.

About You

• 3+ years' experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
• Excellent people skills - approachable, empathetic, and able to build strong member relationships.
• Strong administrative and organisational ability, with attention to detail.
• Skilled at handling busy periods calmly, prioritizing tasks, and resolving issues.
• Positive, proactive, and enthusiastic, with a genuine passion for service excellence.

What We Offer

• Competitive salary, based on experience.
• Complimentary gym and leisure club membership.
• Ongoing training and professional development opportunities.
• A supportive, team-driven environment where your contribution is valued.