Guest Services Porter — Customer Care & Room Setup

Compass Group UK & Ireland; Galway; On-site; EUR 24,000 - 28,000; Full time

Job summary

Compass Group Ireland is hiring a dedicated Porter on a full-time contract (37.5 hours per week) to help ensure the smooth running of operations. In this role you will maintain high standards of customer care and cleanliness, supporting housekeeping, restaurant and banqueting teams, and assisting with reservations or tickets where needed.

We value reliability, clear communication, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Be adaptable and easily embrace changing priorities.
• Have experience delivering high quality customer care.
• Be a brilliant communicator and easily build relationships.
• Demonstrate exceptional timekeeping and reliability.
• Possess the ability to work under pressure.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Ensuring the safety of customers by placing and removing signage that indicates wet floors or paints.

Skills

Customer care

Communication

Time management

Reliability

Adaptability

Job description

Compass Group Ireland is hiring a dedicated Porter on a full-time contract (37.5 hours per week) to help ensure the smooth running of operations. In this role you will maintain high standards of customer care and cleanliness, supporting housekeeping, restaurant and banqueting teams, and assisting with reservations or tickets where needed.

We value reliability, clear communication, and the ability to work under pressure in a fast-paced environment.